The staff was great and this Hotel has everything you need, especially if you are arriving in Guatemala late at the airport this will be you best option, because you can have a lot of variety of restaurants around and it's also super safe but I love the rooms super comfy and also the designs of the bathrooms everything was perfect, I also used the gym and they have the right equipment for a nice workout, they have one of the best balconies with the view to the hole GT City so everything was perfect, I will stay there again for sure.

To Leave

The hotel is beautiful and the location was perfect. Ciudad Cayala is safe with lots of good restaurants and shopping. The staff are all friendly and the views from the upper level are breathtaking.

Nothing- everything was enjoyable.

İt is not worth the money . The rooms are too small. The Reception is on 6th Floor. When you arrive in the evening on the ground floor entrance you are on your own with your luggage . One bottle of free water per room per day . If you want a second bottle they charge.

location is fantastic

staff did not respond to simple room requests (extra towels) sink was not located in the bathroom and therefore very awkward. also there seems to be organic growth in the bathroom.

Facilities and location

the access to the rooms through elevators is confusing .

Everything

Nothing

Good parking space

The breakfast menu and the buffet is lame.

The location is great, right in the middle of Cayala, with restaurants, bars, shops, entertainment and walking right exiting the door. The breakfast was pretty good, a regular buffet breakfast with some local food as well. The view from the terrace is awesome. Rooms are comfy for sleeping and resting.

No amenities in the hotel, no pool, sauna, jacuzzi. Regular room's view is underwhelming. Rooms and halls are very basic, square and pale. Weird arrangement for the bathroom; has a slide door for shower and toilet, and the sink is outside, near the bed. Parking was somewhat confusing on entering and exiting, but staff was helpful. TV only had Netflix, YouTube and Pandora, and was clunky to access, since you had to enter your username/password using the TV remote, and manually exit after leaving.

the breakfast was amazing and the location it’s very convenient

the staff was so rude and not very welcoming, they didn’t explain how the parking works and we had to pay it because they don’t take responsibility if one of their employees did not give the correct information. they didn’t indicate Where the room was and they made the check-in so difficult for my uncle