Excellent location. Easy access into CBD and safe side streets

curtains don’t block out all the light at night so sleep quality affected

The hotel is situated in the center area, with lots of shops and a big shopping mall. Staff of the hotel is very friendly and helpful, careful with guests. The rooms are big, clean, with amazing view of the city hills, a nice small swimming pool on the top of the hotel; beautiful roof top restaurant with live music. Fresh exotic juices and fruits at breakfast and tasty Rwandan cakes.

Very good

Nothing

The rooms are modern, spacious and clean. The rooftop pool is heated which is good. The food and its preparation can be improved.

The water is not hot. it’s lukewarm so the shower experience can be greatly improved by the management of the hotel.

room itself was nice check in receptionist was friendly and helpful breakfast was good

when we got to the room, the staff member told us there was only one set of amenities in the room, and that he would inform housekeeping to get another set sent to the room. this did not arrive. next, the shower was not hot - it was like- warm. I called down and a man came to look at the shower. he agreed it wasn’t warm and left a dirty footprint in the bathroom before heading off. I called reception again and another repairman came, this time with screwdrivers. he agreed it was not hot, tweaked it, and advised he couldn’t fix in the room and had to adjust something outside of the room. he said this would take an hour!! I called reception again and was told that the water did not get hot as the hotel liked to keep things balanced . the following morning, the water was still not hot. upon checking out, the man at the desk said we would be able to freshen up and use a shower before our evening flight. when we collected our bags, we were told this is no longer possible. I’m not sure why he bothered to offer something he had no intention of fulfilling later on the same day. overall- dishonest staff who fob guests off . I won’t be returning.