great location. if you are going to a wedding at the church like we did, it’s a two minute walk. lots to do around the hotel as well

Not much negative to say

Excellent location. We walked everywhere except to and from the airport. Very close to wonderful restaurants and sights. Loved the tile floors, the size of our room (room #1), the size of the 2 beds, the cheery and colorful decor, the wonderful staff. The owner, Rosario, was very helpful and fun to talk to. Her English was quite good.

The noise from the lobby traveled easily, although, fortunately, the noise from the outside was not bad.

Location is close to all things central. The room was comfortable and clean. The staff was extremely friendly, helpful and nice. The place is not at all fancy, but it suits its purpose perfectly.

If you’re a light sleeper, this hotel could be an issue for you. The courtyard of the hotel echoes and you can hear music and noise from the surrounding clubs and street. If you are not a light sleeper - or are used the noise of an urban environment at night, you should be fine.

Amazingly kind staff, great location walking distance from all the interesting spots and super clean.

Rosario, the owner, made us feel like welcome friends from the moment we arrived - where we were greeted with a shot of mezcal! She provided us with lots of helpful recommendations and she and her whole team were so kind and accommodating throughout our stay. The hotel is right in the middle of Oaxhaca and is the perfect base for exploring the city. It is also exceptionally clean, comfortable and spacious - much nicer than it looks in the pictures! We couldn't have asked for more.

Nothing

The host was a wonderful lady, attentive and available . She helped us book a taxi for the day and gave restaurant suggestions. Her English was very functional. The beds and linens were top notch and the wardrobes were fantastic and a good design. The location was excellent and central. The roof had a great view of San Domingo and was a quiet place to unwind outside when back at the hotel. The hotel is quite newly renovated with good design.

We were first in the room facing the street but the noise of the bars around until late was very disruptive for sleeping. We were kindly moved to a back room which was much quieter. Our room did not have any windows or natural light however and opened onto an indoor courtyard. The showers in this room did not have good pressure or ventilation

Had such an amazing stay here! Location is perfect and the staff and owner are so nice and welcoming. Rooms were nice and clean with good A/C. Would come back here in a second, definitely my new go to place to stay.

The owner Rosario received us with mezcal and was very attentive to anything we needed. This hospitality was beyond any service I have ever received. The Hotel is close to everything in the heart of Oaxaca. Our purpose was to be here during the day of celebration and the location of this hotel is perfect.

The staff is wonderful and are the biggest asset of this hotel. Ask them what restaurants to eat at.

Rosario and her colleagues were so kind and welcoming. The rooms were lovely and all facilities were clean. We were provided with breakfast, which was a generous portion of fresh fruit and bread.

Nothing, the stay was perfect

the location

that you have to Knock on the door every time you have to go in and out of the place

No elevator to reach the room with a terrace. Spiral staircase.

working ac and good location. very friendly staff

no fridge inside room. room was very small

We were days late because of snow storm up north but they changed our reservation and stayed up for us (with a glass of mescal!). Location near Cathederal was perfect.

everything

nothing

The location of the hotel is great, right in the city center. Everything I needed was close by. The hotel and the room are extremely clean, the cleanest hotel I have been to in Mexico. The bed was comfy and the shower was great! The TV has Netflix, even though I didn’t really make use of that and air condition is available if needed. From a hospitality point of view, the owner of the hotel did all she could to make my stay an amazing one, she even took me out for lunch. The other two ladies that work there were very nice to me too. The hotel is a small place, but very quaint. They also have a roof terrace with an amazing view of the city.

Nothing

In a very good location Main Street with lots of restaurants. The owner is very obliging and courteous.

Our room had no windows on ground floor off Courtyard. If you want to go to bed earlyish about 10 then you can hear the owner and friends talking in the courtyard which goes on until 11:30/12!! I think they are unaware of this until I opened the door to ask them to be quiet.

Location was perfect. Great room size. Helpful and friendly owner.

Perfect location - right in the middle of town, in easy reach of cafés, bars, restaurants, but, because of the thick walls, it wasn't noisy. Beautiful, old colonial building. Fantastic welcome from lovely host Rosario.

great location close to shops,coffee shops and Restaurants. Very clean large rooms and a roof top patio.

would have liked some cushions for the chairs in the lobby.

The hotel was amazing. Rosario and the staff were incredibly. The rooftop is one of the best in Oaxaca as it’s very large and quiet. The pictures don’t do it justice! I would highly recommend staying here. I will be coming back here again.

Unlike many large hotels in Oaxaca where rooms tend to be small, Casa Esmeralda is a small hotel with very large rooms. Most rooms have 2 double beds with a well designed bathroom that always had hot water and was supplied with high quality shampoos and soaps. Bordering the rooms is a large airy central courtyard that provides a pleasant area to relax, enjoy other guests or have a coffee. To top it off, there is an expansive rooftop terrace that is a perfect area to enjoy a view of the city and the surrounding mountains, night or day. The hotel is located in an area of many restaurants and shops and is a 5 minute walk to the central square, Zocalo. The owner, Rosario, is a delightful woman who enjoys communicating with guests and helping with any types of questions or needed advise. I highly recommend this hotel.

I am completely satisfied with the hotel.

Exceptional service. The hotel was located is the best possible site. The hotel was much nicer than it appeared in the internet photos.

Very friendly and very well located on the beautiful side of old Oaxaca. Easy to walk everywhere. Amazing Restaurants and Boutiques around. We had a room on the roof with fantastic views from the large terrace. The super friendly and caring owner welcomes you with a smooth delicious Mezcal!!

This is a much more stylish and elegant hotel than it seems on Booking.com. It was only converted to a hotel (from offices) two years ago. With the pandemic since then, everything is nearly new. This means that the bathrooms, for example are top quality - and beautifully designed. The rooms are really spacious. But, as other reviewers have said, the main attraction is Rosaria, the wonderfully gregarious host. She was almost always around and a mine of great tips - especially regarding the best restaurants.

There was occasional street noise in the early morning

Casa Esmerelda Hotel is more like a classic Bed and Breakfast than a hotel, in that there is a single extremely attentive hostess anticipating your every need and a truly delicious breakfast with local ingredients. I arrived to a much needed glass of mezcal and woke up the first morning to fresh fruit covered in the most delicious honey I've ever tried. Every time I came in, Rosario cracked me up with a big enthusiastic welcome in her high pitched voice. It was like having my own fun loving, caretaking abuela who happened to be intimately connected with the culture and best services in Oaxaca. During my trip, I asked her where to buy a charger and she ran to town and bought me a charger while I was at dinner- all because she was afraid I might get ripped off "because of your light eyes". At risk of sounding like a complete dummy, I later left my phone in a cab. She fielded getting it back and even got tough with the cabbie to make sure I wasn't overcharged for its return. I asked about a tour and she arranged a personal, customized tour with a service she knows well. I tried one of the more generic tours and immediately appreciated how much better Rosario's recommendation was. I get suspicious of reviews that focus too much on the host, so it should also be said that I had a huge, gorgeous room with a view of the street in an absolutely ideal location for exploring the city. The building has amazing history and the central courtyard in the hotel is absolutely beautiful. The most memorable, special experiences as a tourist happen when you get to engage with the people and culture in a meaningful way. Staying at Rosario's hotel was an experience I will never forget, and truly the most memorable part of my stay in Oaxaca. I will be back and I will be thrilled to see her smiling face.

It was perfect.