the location is absolutely perfect. nested on a quiet street behind a row of trees.

nothing

The staff was very attentive and friendly. The rooms were comfortable and beautiful. The location was great, not too close to el Centro but pretty close walk. The food was delicious.

The way the rooms are set up around an atrium, it can get loud. Also, the constant music from the restaurant got a little annoying.

The rooms are very nice and comfortable

lovely rooms

Nothing

The location was really close to the center of town so there’s a lot of options for eating out and activities close by. The staff were really friendly and helpful, knowledgeable of activities to do and directions to get to places in town. they even provided a map in the room with restaurants and other things. The rooms were very well kept and it was always nice to come back to a clean room after touring the city. all in all it was an excellent experience and I would definitely recommend staying here as I will be again next time I return.

there wasn’t anything I found that I didn’t like. The only exception was on the last night a roach found his way into the room, but that could just have been from the open style the hotel has in its lobby.

The room was as described on the website, beautiful, and clean. The restaurant was nice too. Enjoyed the layout of it.

The front desk does not look as good as the rest of the property. The location is a little further from the attractions for senior citizens.

Very nice personnel

- bad wifi in the room - a small detail, but a toilet basket without a lid would be much more convenient

We really liked everything! The people at the reception desk were fabulous. They were all so nice, helpful, and pleasant. Everyone who was working at the hotel---in the restaurant, keeping the rooms and common areas clean and pretty, the maintenance workers--everybody was lovely! Our room was fabulous! We stayed for 10 nights and we loved it! The hotel is in a great neighborhood and close enough to be able to walk to areas of interest, restaurants, museums, galleries, and more. The hotel's restaurant was really wonderful, too! The pool and jacuzzi were lovely, as well.

Actually, we can't think of a thing! Our stay at Los Pilares was so comfortable. We enjoyed the atmosphere and wouldn't change a thing!