Proximity

Rooms were not available way past check in time, had to wait in the lobby past an hour even though we had a reservation, settled for a room we didn’t book which was smaller, rollaway bed was disgusting & didn’t even fit, valet was charged even when not utilized, poor customer service

Location was great, 0.5 miles walking distance and safe to the Toyota Center. Room super clean, comfy beds with crisp sheets. We had a corner room with two walls of windows thus lots of natural light. All the staff was spectacular- super pleasant and helpful. Incidentally, the other guests in the hotel super polite and friendly as well. No rowdy or rough people in the Astro crowd.

During certain times of the day, there was a wait for the elevator to arrive. However this is understandable in a very historic building with original elevators.

Great welcoming and greeting check in was pleasantly quick and smooth. Historical and grand building. Walking distance to events .

Parking was to expensive.

Great room decor, view, large bathroom and comfortable bed. Friendly staff

Some of the elevators were under repair so it added small delays

it was very clean and comfortable.

The staff was amazing and made the stay the most memorable part of our experience!

I do not like to leave bad reviews, but these property was undergoing some improvements when we visited, so we did take into consideration that we came during a time where we didn’t get the full experience and that was okay :)

I enjoyed the historic origins of the building, and the hotel restaurant was beautiful. It’s in a great location in downtown as well.

There was some construction happening during our stay that was a bit inconvenient.

Loved the location

Love the location. Very comfortable, clean and loved the view.

Can’t think of anything.

La ubicación es muy buena, es céntrica, la habitación estaba limpia, y tiene la opción de limpieza a tu gusto…

El primer día preguntamos por la cena, nos dieron un horario como límite, una hora antes del horario que nos indicaron quisimos pedir, pero ya no nos quisieron atender… El segundo día, se prendió una alarma y no pudimos entrar a nuestra habitación aproximadamente por una hora…

Location for marathon

Elevator extremely slow

Staff tried to help in difficult situation.

No notification the hotel is under renovation. Most times there was only one lift for the whole hotel. Hard to communicate with cleaning staff. Most was done via phone interpretation. The reception area is on the 2nd floor, not as you enter the building as you would expect.

Localização no centro da cidade. Prédio histórico muito bonito.

Elevador estragado, dos 5 só um funcionava, hotel lotado e demorava demais. O serviço de quarto tem que ser pedido. Sem reposição dos produtos de higiene e café do quarto, copos, etc.

Location great. Restaurant low key and elegant with simple, non-pretentious and well-cooked meals.

Not much - it was a great hotel with very friendly and helpful staff.

The room was lovely and modern and a really generous size! The bathroom was huge as well and the Bluetooth on the mirror was pretty cool too! The bed was so comfortable, and we had the best sleeping of our holidays!

The location is great.

The staff and service is terrible. Rude, not accommodating. They all need to go through some hospitality training.

Absolutely everything. Exceeds expectations.

Maybe the slow elevators is the only thing I can complain about.

The stay was welcoming

There was an extensive amount of construction taking place at the time of my visit. The services were below par. The amenities that were believed to be available such as room service were not available.

The location is wonderful! It is walking distance to Minute Maid Stadium and great restaurants. The room was very clean and comfortable and the staff was friendly and accommodating.

The elevators were a little slow.

My favorite Hotel for Houston get away. Love it

The elevators were slow

The location being set in downtown Houston , minutes from any location and easy access to the highway

Heavy traffic at times

Great location

No microwave, but that wasn't a big deal Everything was great

It was very clean and spacious. Friendly staff.

Location

Parking

My room was actually beautiful! It was nice not to have the cookie cutter look of a Marriott or Hyatt hotel. It was a much nicer room than expected considering the price I paid. Very clean, I didn’t get the vibe of “oh 2,000 people have slept in this bed before me” so that’s always a plus!?😂

The elevators were definitely a pain. I read that in the reviews before and it’s definitely a hassle. Just don’t try to rush out of there! Lol you very well may be waiting 5+ minutes for an elevator to show up. ALSO I really don’t like that the entrance to the hotel doesn’t take you to the lobby. The lobby is on the 2nd floor. Valet doesn’t tell you that, there’s no signs telling you that, we just got lucky enough to run into a guest who was leaving that was kind enough to point us in the right direction.