The location was very convenient for skiers, and the view is spectacular overlooking the ski trails and the mountains.

We booked the Party suite, but the description on their booking.com site was inaccurate about the bathtub so the hotel was kind enough to upgrade us to the Presidential suite. Some disappointment in the presidential suite was the loose faucet in kitchen, bathroom door handle loose and couldn’t securely close. Water in the shower room runs into the bathroom toilet floor. Inaccurate buttons in room phone and wrong room number on the phone. The daily little things like the Q-tips, the coffee capsule, and water were not filled and have to call in to request. Also, no room service for food or drink.

호텔이라 그런지 깔끔했고 통창으로 보이는 산 풍경이 고즈넉하니 넘 좋았다. 호텔 안에 구비된 것들도 다 좋았음 식사에 정말 매우 아주 만족. 온도 레스토랑 진짜 메뉴 대부분이 다 최고맛있고 그 외 청림 등 다른 가게도 진짜 밌있었다. 호캉스 제대로 함. 가격 비싸지만 그 가격이 인정되는 맛

치약 칫솔은 어메니티로 준비되는게 어떨지..? 그거 구매하는 것도 조금 이상한 것 같다. 비싼 호텔인데.

조용하고 깨끗하고 편라했습니다

특별히 개선할 점은 없으나 호텔이용료가 다소 비싼감은 있음

We very much enjoyed our stay at the Phoenix Hotel. The rooms were very big and could accommodate all of our stuff. The ease of walking to the get to the ski slopes was incredible! I love the premium day pass, which included equipment rental, all day lift tickets, the sled park AND lunch! So convenient! They also have a good selection of slopes for various ski levels. The staff were friendly and always helpful. There are 2 convenience stores on property, which was handy for snacks. We really enjoyed the activities at the Central plaza each evening- karaoke, billiards, bowling.

One of our rooms had a dirty coffee cup and the convenience items (ex toothbrush) had not been replenished. Both rooms only had 1 bath towel (despite being 2 twin rooms). But, I must say that when I brought this to the attention of staff, they were quick to fix it and very apologetic.

Great location right next to the ski park

We got downgraded!! the room from family room to 2 twin rooms on the first night. It was really annoying that we had to move all our stuff to a new room while we were supposed to be resting and enjoying the snow with our family after our snow boarding lesson. Front staffs weren’t really helpful. I had to go up and down 3 time because the cards didnt work when i was moving our stuff alone. The hotel is not cheap. I wish they would improve their customer services.

All of the staff are very friendly and helpful.I joined In The Soop package this time and the hotel gave many gifts for us.It’s amazing to visit BTS in the soop house. Breakfast is delicious and various. We also booked the BBQ dinner and enjoyed it. It’s my best memory in this Korea trip. I love Phoenix Pyeongchang Hotel sosososo much! Highly recommend.

Exceptionally clean. Reception staff understand English language. Have their own medical doctor on site. Free shuttle bus to hotel & back to station.

The eating facilities were limited & not all were open. None of the convenience stores were open. Had to walk quite a distance off site to get food & supplies. Should’ve been water in the ‘In the Soop’ room but none was supplied.

convenience to ski.

needs more elevators - long wait for elevator.