Clean hotel nice rooms

The manager is probably also on Hollidays..... unfriendly and not professional front office. Poor Service. Overall I didn't like my stay even if the rest was perfect

Front office was unfriendly and not professional. Poor service the manager of this hotel is probably also on Hollidays...

The rooms and pools

Some of the staff

Mr.Mohamed from reception was perfect and professional

Animation team , Alex and I can’t remember the second guy name was not good and give high prices for going out to disco

room and breakfast

reception staff need to be more friendly

Exceeds the value paid.

Seems the water could have been hotter in the shower

Everything is OK, we didn't experience any problem. Thanks

Great breakfast, friendly staff, late night check inn.

My room was full of mosquitoes. Noisy AC, small old bed.

Professional staff& friendly at all times

super expensive, prices have gone up due to the climate conference, a complete absurd! completely unjustified horrible breakfast

breakfast was very good

no comment

I love this place so much!! Breakfast and dinner are so good! Lots of choice. They have heated pools. Love it!

Wifi is not that good.

space

a bit old

Quick check in, thanks to Mayar at the reception. Room was spacious IP TV was amazing Pool was heated Housekeeping was great and very helpful The room had no sofa bed as in booking description but they added an extra bed immediately at no cost. Our daughter enjoyed the kids show at night. Got 10% discount on the téléphérique ride.

Nothing that I can remember. Maybe the behavior of some guests at the buffet but this is not the hotel responsibility.

open spaces.everything was nearby

wifi

The good point: i had a place to sleep. The guys working at the towels / swimming pool were very friendly, polite and always ready to help. They were a real highlight. Their work should be appreciated. They also try to make the place more beautiful by making funny animals with the towels.

The personal working at the front desk were not willing to help at all and were not even polite with the exception of when they are trying to sell you something. To the question how you can go to a place 3 km far from the hotel, they tell you that you have to take the hotel Taxi as it is supposed to be the only safe way. That's just not true. Sharm el sheikh might be one of the safest place in the World, no matter your gender or the color of your skin. Of course, the hotel Taxi is far more expensive! To the question, where it's possible to eat apart from the hotel, you receive a similar answer. That's also not true. There are several very nice places where you can walk to! Even when you ask where there is a Supermarkt, they tell you, there is nothing. Just walk right from the hotel 5 - 7 Minutes and you have two quite big Supermarkts, a pharmacy, etc... I booked a shuttle Bus from the airport to the hotel. They forgot me and then told me, my plane was late (my plane was not late....) and the driver was driving recklessly. Any other Taxi is better (and nicer). Like most of the other places, falcon proposes "Animations". Believe me, you don't need that. They do put some very annoying music from 7 to 10 pm. Unfortunately So high that we can't not hear it, even with good earplugs in your room. You might also be lucky enough to see a very cheap Version of what is supposed to be a costume of Spongebob... I don't know how old (or how many hours somebody spent with Photoshop) but the hotel does not look like on the pictures on booking. Be also very careful with the plugs. Most of them fall down (really!) and everytime you plug something in, the lamps in the room start buzzing (Kind of funny though, as long as you are not touching it with bare foot on the floor)

Breakfast was good and location i took it for that reason but the Breakfast was not optional I had to pay for it, a little strange.

I arrived at 1am to a very rude and ill mannered young man. He lied about the fact there was WiFi in the room even though the cleaner knew there wasn't, he also.said there was a phone to call Reception and there wasn't. He was so rude I decided I would only stay a night and negotiated across the street for next night. Then he told me at 3am he would clean another room and give it to me but was shouting and angry. He said it would be 10 minutes. The barman was more interested in his phone then giving me a beer while I waited. It wasn't ten minutes it was half hour....and finally I get a room with connection to Reception but NO WIFI as I was promised and he made a big ho hah about checking the router when he knew it didn't work .Next day I had apologies from other staff but the damage was done. The rooms are beautiful, and yhe day staff are professional but yhe night staff were appallingly and unacceptably rude.

it’s near everywhere taxis run past hotel so lots to see