Die Lage, das Frühstück, die bequeme Parkmöglichkeit, die Freundlichkeit des Personals außer der Dame am Empfang, die wir beim einchecken erwischt hatten… sie hatte wohl einen schlechten Tag. Das schöne geräumige Badezimmer.

Das einchecken, spröde, unverbindlich und unfreundlich. Das Zimmer war für ein Superior zu klein.

I've really enjoyed my stay in the hotel. The staff were helpful and friendly 🙂 I highly recommend this hotel ! Thanks!

A bit far from the sea 😐

Location fine to beach, quite

Reception very good as well as Spa. In restaurant, on the bill, additional charges of 25 euro were added to my bill, after I complained, I received in Restaurant a “compensation” of half a glass red wine. This is not how to treat guests and next 5 days I went to other places. Better to check the restaurant bill. Was sad, because Rest was good to excellent.

Good breakfast

It is a good location near center and sea.

It is not 5* hotel! Staff is extremely unfriendly and not helpful! They invest in facilities but not in customer service. At night the lamps got broken and we were not able to switch the light - when we called they proposed to take out the card, meaning to not have any lights and try to sleep without air-conditioning during extreme heat. After repeating request to solve the issue - they came, took out the lamps but did not apologize for inconvenience neither at night nor in the morning. The room is dark, only with small window. Jacuzzi is not working and for long time. The saunas are extremely small - only for 2-3 people, so it was a queue to get in. They have a private beach but you need to pay extra and it is not possible to reserve the place. The service is very slow there despite that there were 3 employees.

The jacuzzi should not be broken. We should have been notified before we got there. I like with my family using jacuzzi. Lastly I called twice that our sink was clogged nobody came to fix it All employees were very helpful. Spa employees were amazing The breakfast was the best ever. Love the quality of food. Also gym must have internet because people like to watch online classes to workout on machines. You should put internet extender like Eero. Thank you for everything. This was a great time with my family

Worst coffee I've tasted in my life, fantastic that this can be served in a 5-star hotel. The hotel is so small that they should offer quality brew coffee in small thermoses that you can take to the table..

An extraordinary and unique Hotel. The whole atmosphere, styling was royal and of high class. Quiet and peaceful. Especially enjoyed the restaurant and arts.The location in Sopot is perfect. Could be one of the best hotels I've ever been to. Much better than Radissons, Continentals, Marriotts or any other 4/5 star chain hotels I've been to.

No complaints.

A great hotel with its own spa. Comfortable room and bed. I wanted to stay for a couple more days

Amazing hotel. Very nice and extremely helpful staff. Great location. Amazing restaurant and breakfast. Everything was just perfect

Nothing

Good location and friendliness, professional staff.

Really small shower cabin in a big bathroom

Room were clean, staff helpfull, breakfast ok, location good - close enough to heart of Sopot but not in most crowded area.

Welcoming and helpful staff. Warm and cozy room. Food variety at breakfast.

1. I couldn't comfortably take a bath because of water leaking out from it. After 20 minutes, it was half full. 2. The water stream temperature in the shower was changing its temperature to lower, and after some seconds, was going back to hot again. It was not really comfortable.

swimming pool, lobby interior location reception

a bit old interior, parts of furniture were a bit broken.. internet was unstable