The Hotel is in a good location for seeing all the sights in Kandy. There was a good selection for breakfast and dinner. We stayed 3 nights and would use this hotel again.

Beautiful hotel but in need of some TLC. Bed was comfortable and the room was spacious. We didn't eat in the restaurant so can't comment on the food.

The hotel needs redecorating. The original features are so lovely but small things need repairing or replacing. Also, the snooker table isn't usable, especially for 1000 rupees for half an hour. The slate is scratched, just let guests play for free or get it fixed.

One of the worst hotel experiences I have ever had. Alarm went off for 1.5 hours at night in my room. When I asked to switch rooms they only offered me downgraded rooms with less beds (I have 3 young kids and that doesn't work). After the alarm was fixed the AC stopped working and the fan was a safety hazard and looked like it could fall at any minute. When I went to complain and ask for another room (it was unbearably hot) there was nobody at reception available. All 5 of us barely slept. Even worse, in the morning the employee working at reception offered to reduce the cost of my room for my troubles. I thanked him and went on my way. Later that day his manager called and berated the poor employee over the phone and said that I needed to pay in full which was not agreed upon. Then without my authorization they charged my credit card the additional cost. Buyer beware.

Excellent value for money and extremely comfortable and wonderful friendly staff.

Nothing

Old world charm. Good location.

Nothing everything horrible

Everything I didn’t like

these people help you with a smile. went above and beyond to help us when we were in (fuel) trouble. close to all POI

Historical building, nice seating area in the garden, life music during dinner time, first we got rooms with broken and dirty windows and with bad smell (stale, mold) and because we were not happy with it, they changed our rooms which were more comfortable and clean

very dirty balcony, broken and dirty pool and playground area, no meal choice for kids, very poor buffet for vegetarian

The location is easy to access many attractions in the city and able to park the vehicle in the property.

They charged me for the whole when I check-in it was an unusual and unpleasant welcome. The breakfast was terrible and the staff was helpless on the new year's morning. I felt disappointed with the service offered by the staff.

Though I was not travelling for work, I did have to conduct some meetings online while I was there. When the internet was not strong enough, the hotel very kindly fixed the problem and gave me a router. I know that in the present situation everything is not perfect, but the attitude of the hotel staff and their willingness to assist me was very much appreciated. Due to the COVID situation in Hong Kong, my return flight got cancelled and I had to extend my stay. The hotel assisted me in this.

I had no complaints.

Great belle-epoque place. Spacious rooms, nice pool, nice lake view from one of the rooms, and walking distance to the city centre. Nice buffet breakfast.

Well one of the rare Kandy hotels where the price in USD has considerably gone down over the last 10 years. Reason is lack of investment/renovation. So yes e.g. curtains and stairs and elevators get a little bit dated feel. But it's still spotlessly clean and quite okay, a lot better than its sibling hotel in town Queens!

A beautiful hotel in a great location BUT the staff made the real difference. Some of the best, most attentive I've ever stayed with.

Beautiful rooms and historical building.

Beautiful building and rooms wasted on poor management and service. Don’t bother ordering a la carte at their restaurant as they will just put something together from their huge buffet - not even what you order. The buffet is a good example that a big buffet doesn’t mean good quality food. Make sure to be there early as the food gets rather cold. Facilities are lacking as well as service.

Staff was helpful and great communication, but hotel maintenance and services are very poor.

Cleanliness and food

Very nice heritage property. Staff very co-operative and helpful. Location was easy access for Kandy. 10/15 minutes walk

Pool area could do with a bit of attention but given two years of very little trade, it is understandable