Location, and vibe

Layout to find places are a bit unclear

It is exceptional hotel in amazing place! We loved everything! The shuttle which met and drove us back, very friendly staff, the huge room with an amazing view, onsen, massage chair, restaurants... we regret we had only one night there... dreaming to return back at least for 3 days! Worth to visit!

Location and vibe, staff was very nice and accommodating

Very expensive

The onsen

Na

The view is fantastic. Dinner was great

Hotel needs renovation

good staff, good location & calmness

Nowhere is open after 4:00pm

The room was nice and the beds were very comfortable which was appreciated after a long day of travelling. The reason we booked the prince was to use the onsen, which was amazing. It had both internal and external pools with an ice bath, the onsen itself was clean and great to be in.

The bus system in hakone was not punctual and a little confusing, which was a little frustrating as this was the main way to travel around. Where the hotel is you either walk 30-40 min to catch the ferry or you catch a bus so just keep that in mind

Being by the lake was lovely, although the mosquitos were plentiful when we went. It's close to a cable car that takes you to the top of a mountain that gives amazing views of Fuji. I am sure that if you have kids it's great as the resort has many activities for families.

The decor feels dated. Without a car it was difficult to get across to the main town. There is nowhere to eat in the evenings apart from the 2 hotel restaurants. Other places are too far away.

Beautiful hotel in front of the lake, secluded and quiet. Had a nice onsen. Both Japanese and Western in-house restaurants were fantastic (though a bit pricey). Had a shuttle bus to the train station, which is very convenient. Also had an hourly shuttle bus to Moto-Hakone which is very useful because the public transport options to the hotel are quite limited. Hotel staff were very friendly and helpful.

Rooms are quite pricey. Not many transport options to the hotel if you don't drive. I think there's only 1 bus service and it's pretty infrequent.

The Room generally very clean and the bed is comfortable. Our room is with lake view. We didn't try on the onsen and dinner as we reached the hotel very late.

There nothing we didn't like.

Excellent hotspring, beautiful location. The dinner and breakfast were good. A very relaxing trip overall.

A few items were spoilt when we arrive, but were also promptly fixed or replaced by staff.

Excellent service, great location, spacious rooms

the environment is nice, just near the lake and good sightseeing.

the restaurant decoration of Japanese dinner does not meet our expectation, seems not so high end and traditional.

We enjoyed the onsen, clothing provided, and the anemities.

We were provided cards and told that we could only go one time. I was surprised that we were charged a Bath Tax.

Beautiful property on the lakefront. Fantastic view of Mt Fuji and Lake Ashi. Courteous and helpful staff who made an effort to make it a pleasant stay despite language barrier.

Menu options for vegetarians and eggless dishes were not available. This can be very frustrating.

This place is just WOW! We visited this place for the first 3 days of our honey moon. The staff were super friendly and everyone staff member greets you all over the property. The rooms were beautiful, bed is super comfy. The grounds and lake is breathe taking! We ended up upgrading our room for $150 AUD and did not regret it. View of Mt Fuji from our balcony. There is a petty zoo, boat terminal & cable car 3 mins walk from the hotel! on our visit, they had a lite fire and candles on the lawn which was so beautiful. The free shuttle from and to the train station was great! Its about a 45 min drive. Takes you straight to the front door :) I am extremely happy we choose this place and I would recommend to everyone! The bath and shower are great!

There wasn't anything that I didn't like about the hotel, except the café and restaurants open late and close early. The hotel bar was also shut. This is probably due to COVID and the lack of travellers. The near by town Mono-Hakone also shut (including all restaurants) by 6pm - so I would recommend brining some snacks to your room as there isn't anything close by. The hotel food is also very expensive. There is also a lack of shuttles going into town - It would be amazing if they incorporated hourly shuttles to Hakone/Monohakone. All items that are probably due to COVID and i would love to go back again when the hotel is full of people :) I also did mention that it was our honey moon and the their wasnt anything special done, for a hotel with not many people staying I thought they could have made some effort.