O quarto é ainda mais bonito e espaçoso pessoalmente… a vista do Vulcão é incrível!

Tivemos uma excelente experiência

The view was absolutely beautiful and that is exactly what you are paying for. I work in hotels and I cannot wrap my head around this hotel being 5 stars.

The manager of the hotel was rude and had no concern for my safety. I had one of the drivers of the hotel take me to the hanging bridges hike and he told me he would be able to pick me back up when I was finished. When I finished the hike I called the hotel and they said there was no way for them to come get me, I had no wifi for an Uber and no cash for a taxi I told them, the manager didn’t care. I told them I was going to have to walk back (a 2 1/2 hour walk in the lighting and rain) the staff of the National park overheard me and volunteered to take me back in their employee shuttle, amazing humans the staff at Arenal hanging bridges National park, I still thank you for taking me back safely. And things of lesser importance, unlike my own life and safety. The food was terrible, you can tell they cater to the “American diet” cheeseburgers, sandwiches, pasta, falafel sandwich, all some of the worst food I’ve ever had. Just go down the road and get food from one of the local restaurants.

Very natural, not commercialized. Incredibly close to the volcano, can see it directly from your room balcony. The landscaping equally beautiful to Tabacon, lots of trails to the lobby/restaurant/spa/springs filled with beautiful fauna. Room was huge with a separate partitioned room with daybed and desk. Ceilings on first level vaulted, gave a family of four ample room and luxury. Room service prompt and affordable.

The views of the volcano and the gardens are beautiful. The beds are very comfortable and the rooms extremely spacious. The hot springs were spectacular and we had them all for ourselves every time we went!

Fabulous property with amazing rooms. Loved the breakfast and dinners at the restaurant.

The property is amazing. One of the best views of Arenal we had. The gardens are beautiful and the staff are amazing. They made the experience. The breakfast is very good too. Overall, a good value for the price.

Poor lighting at night to return to our suite. Getting back to the most remote buildings via the paths was treacherous! Rooms are ok. they are very clean, but a bit dated and musty (which may just be par for the course in the rainforest!) . Our room had a hot tub, which my husband enjoyed, but I found added to the mustiness. After the first day we did not have any hot water for the shower. The maintenance people were working on it, but it was not addressed before we checked out, so cold showers for 2 days. The food was ok.

Location is pretty good

Definitely trading on past glory. It is 100% not a 5 star hotel...(Its more like a 3 star that used to be a 4 star 20 years ago) This place is tired and old and just really bad value for money compared to everywhere else we stayed on a 3 week trip. Just feels old fashioned and lazy when for what they charge you can easily find so much better 5 minutes away

great location , beautiful views

entire property needs a facelift, especially the bathrooms