dirty wet horrible food

Stuff, location, food

location & exterior views were good

the rooms are sterile

Great location in Monteverde with short walk to town. Restaurant very good and breakfast options were great. Pool and hot tub with swim up bar nice at end of day enjoying all the fun things in Monteverde

Nothing.

Free breakfast was amazing.

The setting could have been better, with a nicer view from our room

The staff went above and beyond for us during this stay and made our honeymoon really special. We had morpho butterflies and agoutis on the lawn outside the room. We loved Monteverde and our time here.

I would recommend you book the better rooms in the hotel - there's a big difference between the value rooms and the more pricey ones. The luxury rooms are absolutely incredible!

deluxe room was very good. personnel very polite

the standard room wasn’t very nice. breakfast had a limited variety on offer

nice and clean , good location and excellent breakfast

a bit expensive for Monte verde

small and good breakfast

AC wasn’t cold

Easy, good pool and 241 cocktails. Great ambiance and nice breakfast

not a lot

This was our last stop on our two week adventure in Costa Rica. We were so impressed with the friendly and helpful staff. Reception organised all our trips and they were also quick to resolve a problem we had with a faulty coffee machine in our room. The staff at breakfast were also very welcoming and served up a good choice including fresh fruits, eggs and local fare. A lovely looking restaurant too. The rooms were very clean and airy, coffee making facilities and coffee provided, bathrobes and daily housekeeping service. The hotel was set in pretty grounds with a nature trail and lots of hummingbirds. The pool area was undercover with a swim up bar and jacuzzi.

Nothing really. I would like to mention that the hotels location is very central to the town which is great for checking out the local restaurants but it’s not quite as at one with nature as some of the more remote hotel in the area. Also, if you prefer an outside pool with a bit of space then you may find this pool a bit claustrophobic. This is just for your information, not necessarily a negative.

The breakfast was delicious and made to order each day. You were able to choose from a list of about 7 options and you got a simple fruit plate, juice, and coffee/tea with your meal.

The room had paper thin walls which sounded like every outside noise was inside your room. We were woken up every morning before 7am by the staff sweeping leaves. After the first night, we started experiencing small bites on our feet and ankles different than mosquito bites.

Our room was on the edge of the rainforest.

Everything was wonderful we even stayed an extra day.

The covered pool was a great feature because it rained everyday. It was very kid/family friendly. Walking distance to restaurants, a few activities, and basic amenities was also great!

We had someone get really sick in the middle of the night and the front desk was closed. Make sure to get the after hours number when you check in.

Great place, warm pools and helpful staff

Good breakfast, but I would skip dinner

The hotel is superb! The most comfy bed in the entire trip. Very clean.

The room and the bathroom were nice and clean! Staff was very friendly and helpful. We really appreciated the lounge area where we used yoga mats.

the food was terrible - we didn’t eat breakfast the following days. The pool area is very nice but the water stinks and should be changed more often.

very nice property. Love the Pool and bar

I had a really nice stay here. I had some stomach issues while I was there, and the staff helped me with tea and room service. The property is nice, with a heated pool and large hot tub. Restaurant wasn't mind blowing, but was food was good.

I had two complaints while I was there: (1) they didnt provide a 'do not disturb' sign, so I specifically asked them not to come clean my room, but yet they came in and moved my things, redid the bed, redid all the towels, etc. Not the end of the world, but that was what i specifically asked to NOT do... (2) I asked for a deep tissue massage, but their therapist really struggled to execute a true deep tissue (not to mention club music bass was bumping from the hotel pool), so the massage experience left me dissatisfied. They knocked off $10 from the $80 price, which was a nice gesture, but $70 is still more than I pay for an hour massage at the local Chinese spa in San Francisco where I live. Shrug

Literally nothing.

This was the worst stay of our entire honeymoon. Everyone was rude and unpleasant to deal with. We went to the jacuzzi until it closed and then went to go back to our room on the third floor and the property turned off all the lights and we couldnt see anything to get back up. We thought maybe it was a mistake at first but the stairs were entirely in darkness (and there are no elevators), we needed to get something from our car later on and we couldn't see anything, and it was actually dangerous and just ridiculous. Also in the bathroom, the window opens up directly to the hallway so someone walking by could easily look in while you are showering. Truly a terrible experience.