everything

nothing

I liked EVERYTHING! stunning view, one of the best restaurants in the lake, amazing customer service. one of my favorite things was the pools and hot tub!

I have nothing bad to say about this hotel. everything was magnificent!

Staff speak English

Rating/advertising/ price of this place as 5 stars misguide you. The overall impression is a dated hostel. Indeed there is a lake view but lake itself is far away. No beach, no docks , no boats. Not suitable for people with certain health issues like walking ( many steps up and down to get to different hotel facilities) or allergies ( room was impossible to stay in due to strong chemical smell ). No gardens/ backyard- like entrance, total fraud. Stayed for 20 minutes, left despite full payment been charged prior arrival.

the view was amazing

it’s very expensive

Everything the room was amazing with direct view to the lake, the service and the food was incredible. The 2 pools where also very beautiful. Very intimate place.

nothing

The size of the hotel and the staff

Room didn’t have view that was advertised and toilet las leaking.

Loved the staff and the service we received.

The shower water was a bit too cool for my comfort

everything

suggested that they get rid of a few eucalyptus trees that block view

Our experience was memorable, and unforgettable. We loved staying in Casa Palopo, it is a hidden treasure. The staff and service are like being there forever and staying with family. We recommended 1000%

We wouldn't change anything. The service is from another world.

Great location, very comfortable rooms

Breakfast could be enhanced and food menu changed from day to day.

Stunning location. Such a unique property.

Our room did not have AC so we had to sleep with the windows open. This led to sleepless nights due to the noisy road, lots of barking stray dogs, fighting cats, neighborhood parties, etc. We also thought the per night cost was overpriced compared to other hotels we’ve stayed in.

Everything! I must say it appeared that this hotel is the main reason to visit and enjoy Lake Atitlan. It's the best what was happened with this Lake. NO ANY OTHER HOTEL LIKE THIS IS AROUND ATITLAN! I inspected all upscale properties around. NOT EVEN THE CLOSE ONE AS GOOD AS THIS ONE! 1. Lake views - absolutely incredible, breathtaking, tranquil from most of the points in the hotel: restaurant, pool area, almost every room 2. Beautiful surroundings: gardens, terraces 3. Gastronomic food and drinks 4. Romantic atmosphere, design, music, aromas!!! 5. Knowledgeable staff, attentive and care 6. Very quiet! 7. Hotel guest exclusive dock (for boat tours). 8. If you stay only 2 nights - do not waste yout time for exploring towns around (it's nothing special). Hotels facilities are much more enjoyable! The hotel divided to 4 blocks: Main house with the restaurant/lobby and some rooms (with the high ceilings) Small building with 4 modern rooms (2 junior suite, small room no view and Santa Catalina). Almost all with a partial Lake view, but nice any way. I like them the most. Villa (very high on the hill. Consist of 3 rooms. Absolutely incredible views. But shared pool with all hotel guests 😊 ) One more building on a side.. We stayed in the modern part: Junior suite Santiago and superior San Francisco (and it was absolutely the best choice): modern, quiet, nice.

1. NO nets (bug guards) on the windows. So you can't sleep with the windows opened :( no fresh air and it's dissapointing a lot, because air is pure and so pleasantly smelled. 2. WiFi is extremely weak in all areas (room, reception, restaurant :( )

Staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

NO A/C for a 500+ dollars night

The property was beautiful and eclectic. The staff was helpful.

I got the worst case of food poisoning I have ever had. We ate every meal at the hotel so I know it was the food there. I have truly never been so sick.

Staff lovely, food really good and location sublime

Location and grounds were beautiful. Food was also very good.

Would have liked a table or desk in the room. It was a little small and cramped.

This place is amazing! You feel like your in the amalfi coast but you're really on a beautiful lake town in Guatemala. The staff is SO nice. I still miss this resort. There isn't a whole lot to do around the towns but just relaxing here is the highlight. The restaurant is so good.

Your menu needs better quality. Ex: pasta wasn’t al dente . The onion soup was too sweet.