Rooms equipped, warmed

Spacious rooms and comfy bed, good location not far from Main Street. Pleasant hotel.

The hotel allows day passes which means the pool gets very busy on some days which is unpleasant and means paying guests do not get a seat/deck chair. There are not enough deck chairs by the pool as it is already. The pool was very dirty lots of leaves, hair and dirt in it. To have your room cleaned you have to give your key in at a certain time which is annoying and inconvenient when doing day trips - rooms should be cleaned regardless. The bathroom in the room was basic and shower was very poor with terrible pressure. The door to our room was very flimsy and we felt unsafe when it was locked as there was a crack in it. Poolside rooms have nets at the top (not full windows) so they are very noisy and you get woken up by staff shouting around pool area at 7am. Area in front of the hotel on the lake is also quite gross and dirty. Expensive for the quality of the hotel overall.

The complementary breakfast had a nice spread and the resort is situated in a beautiful location right on the lake.

My poolside unit was incredibly loud at all times of the day. The big windows blocked no sound and my room was directly right next to the pool bathrooms (with people coming in and out all day, starting with cleaning people at 6:30am) and to the restaurant that was blasting music all day (plus, there is a nightclub next door). I can handle noise because I live in New York City but this stay was not relaxing in the slightest. It felt like they cared more about being a fun pool bar than catering to their guests. I wish I had just stayed in a hostel rather than splurging for this so-called "resort". Also the shower was terrible (there was no water pressure and a weird bubble underneath the tub material) and I did not enjoy finding a spider in my bed one morning.

Too much noise near the pool

The resort itself is very aesthetically pleasing and the pool is a bonus. The breakfast is amazing, and really makes what you pay feel a little more worth it. the staff were super helpful and friendly.

I stayed in a dorm, and there was constantly water on the floor, the toilets smelt and I had to beg to get curtains put on my bed (the employees were lovely and measured a new set of curtains for me). Climbing to the top bed is near impossible as the ladders have no railings - i think aesthetics were more important than use! there were lots of things i couldnt put my finger on - it felt like it should be lovely, but something about the hotel felt off.

Came for 1 night stayed 3 more, was perfect Have places to chill and also more livly by the pool

Nice outdoor pool area with lots of facilities to relax (unfortubaley most of them in the sun). Amazing breakfast buffet and free water. Also offered a variety of tours, eg Indian Nose tour was well organized and nice and morning yoga. Good located close to the ferry (~8mins walk).

Stayed there at a weekend and it was quite loud outside due to the bars in the village / at the mountains - nothing the hotel could influence...

aesthetic

massage was horrible the food was over priced & not good getting there was horrible

Rooms were clean, with large bed.

Definitely do not recommend staying at this resort. Had loud techno music playing from 12pm-12am, when inquired about quiet hours stated “10pm”. Unfortunately when they turned off the music there was still loud music from neighbours which made it difficult to sleep. Had the expectation that this was a secluded luxury resort for paying guests, seemed to be +++ people with day passes who were obnoxious, often piling their stuff in front of our villa so we couldn’t access the outdoor seating. Due to this not being 18+, there was many rambunctious children in the area splashing and causing noise disruption, when asked staff to address this, no resolution. There was also individuals at the pool with a day pass that were obviously heavily intoxicated, and walking around in their underwear. Was told cash only when paying, yet when arrived a local ahead of us payed with card. Asked about paying with card for our reservation and they said no. Referenced the other guest using a card, staff then reluctantly allowed us to pay with card. Food did not meet our expectations, and we both became very sick within 24 hours of arriving. Overall found our stay to be very disappointing. I believe this was more of a local party hostel than a resort as advertised.

I enjoyed my last Guatemalan sunrise here. they arranged a breakfast sandwich for me as I had to leave before the included breakfast

the views and staff very attentive!

I didn’t like that we had to ask for the wifi.

Lovely spot didn’t want to leave!

The property was nice and staff were very friendly. The pool is beautiful

The beds were hard and uncomfortable.

too noisy .. room is dirty .. they charge you for everything

the breakfast option the cleanliness the friendly staff the view from the pool

Location was nice and breakfast was above expectations, multiple choices and nicely located on the premises

All cash here, really it is 2023, all cash even the rooms which is really annoying. Cleamning the rooms on a daily basis is included, however you need to make a request vbefore 12 AM, really!!?