Set. Mean and easy to get about perfect location and the staff very friendly like one big happy family

Nothing to dislike, it was the perfect setting

we had a big room with river view, highly recommended, great location, sight seeing is easy on foot and/or by boat, excellent breakfast, very helpful staff, there is also a swimming pool in the summer

access by car is difficult and confusing, you have to drive trough narrow roads banned for driving with lots of pople moving and tram traffic, private parking at the hotel is limited, therefore important to make a reservation

nice easter surprise

Great location overlooking the canal and easy walking distance to old town bars cafes restaurants and shops. Very comfortable room. Superb breakfast and helpful staff.

Choice of room service meals limited

Location was very good.

The hotel sent our bag to another room which was occupied and it took an hour of viewing CCTV to locate it. The family room was incredibly dangerous with poor stairs and a 9ft drop from a door with no safety rail or warning notice. Your child could fall onto the road below. The coffee maker didn’t work. There was no milk. The toilet flooded the room as the hotel staff didn’t know how to use it. We requested 4 additional pillows and got 2. The hotel website stated a heated outdoor pool from April. This was not cleaned or heated ready for use despite our visit being the second week in April. The children were told they could use it though - no thank you!!! Our room had zero view and the kitchen area with no running water opened onto a parking space. Most rooms appeared to have outside tables but ours had 1 unusable single chair. My son fell down the dangerous stairs and the hotels response was very poor. The door lock was broken and we had to carry a key with us. Overall the staff dealt with out complaints very poorly. I sent a lengthy email to customer relations to allow them to deal with this as they saw fit and have had no response.

there was a lot of noise from my upstairs neighbor walking

Very luxurious room, felt like a little palace all to ourselves! :-D Nice big walk-in shower, with a few settings. Direct control over the AC, ...

If I have to find 1 downside, I would have to say the TV is a bit small for such a big room, and placed in the side of the room. Maybe a bigscreen above the fireplace wouldn't be amiss?

Owners and Staff were great; hospitable, attentive, helpful. Breakfast was delicious. Location was perfect.

Air conditioning. The temperature kept on fluctuating even though it was set.

Excellent location, very friendly , obliging and efficient staff. Extensive breakfast offering. Very comfortable room.

Nothing.

The room was comfortable and clean, the location is good, friendly staff

great location, lovely facilities, helpful and friendly staff

nothing, it was all good

beautiful and charming hotel. Spotlessly clean! Extremely gracious and welcoming staff. We were a bit early and were accommodated with just a minimal wait to an upgraded room! Breakfast was delicious as well. Room was beautiful with a lovely view and balcony. Staff helped us with dinner suggestions and reservations. We hated to leave!

Nothing. It was perfect!

Great location and with many added luxuries this is definitely one of the better places to stay in this beautiful city

There was nothing to dislike they have everything well organised and make the stay feel special

Perfect location, can walk to most major sites. Upgrade to a room with a river view, you won’t regret it! Nice bar area for an afternoon spiked coffee to warm you up after touring the castle around the corner. We were traveling with two small children and the hotel was able to provide two baby cribs for a small fee. Very large room accommodated the 4 of us!

Elevator was out for a portion of our trip but the staff was apologetic and allowed us to keep our stroller by the door instead of lugging it up and down two flights of stairs.