This is an excellent and well situated hotel. We received a warm and genuine welcome including tea/coffee and waffles in reception. The hotel is opposite the Match Museum and just a short walk from the train/bus station and many restaurants. We had a nice, clean and comfortable room with a good bathroom. Excellent breakfast with lots of choices included in the price. This hotel represents good value for money.

The breakfast room was full and the first two staff we found were unable to answer if we could eat at one of the tables at reception.

Good breakfast, pretty comfy beds.

We booked this stay because saunas and pool were offered, but these are closed for "some reason" (words of receptionist), so that was the first disappointment. The second is the very dated rooms you will be housed in. This looks like something that was modern in the CCCP in 1970's. Torn bedsheets in the corners, the hairdryer made the plug sound so loud that we rather didnt use it. There isnt even a small TV in the room even though theres TV antenna cable laying on the ground..

The room was quite old but very clean. The staff was lovely and helpful. Location was good and near the main streets. The breakfast was good and there was various things to eat.

Good location, good breakfast,, clean room and bathroom..Comfy bed..

The building is old and so is the rooms floor and doors.. The bathroom is so small and had a bad smell..

Excellent location a short walk away from station and promenade. Friendly reception. Comfortable and large room. Free coffee in lounge area. Excellent breakfast

THIS IS NOT CALLED THE SURE HOTEL, IT IS CALLED THE CITY HOTEL. CAUSED A PROBLEM TO FIND. CHANGE TITLE ON BOOKING.COM CONFIRMATIONS

Perfect room- and bedsize for me and in the future for me and my wife. Perfect with garage directly under the hotel. Just taking the elevator or the stairs to the garage, lobby, breakfast and the corridor to the room that was close. I enjoyed the coffee-machine when I came and went! Perfect I could check in during the night and 24/7 after 15.00 hours the first day of my booking. Just had to inform I was coming later, during the first night. The garage was almost perfect. Only some trouble with the card-readers position that need to be close to the buttons where it's horisontal, flat ground, flat floor. It's easy to loose control of the motorcycle when leaning steep as it was down to and up from the garage. Need more grip fore the tyres on the floor, especially when wet outside.

The garage was almost perfect but the card-reader need to be close to the buttons where it's horisontal, flat ground, flat floor. It's easy to loose control of the motorcycle when leaning steep as it was down to and up from the garage. Need more grip fore the tyres on the floor, especially when wet outside. Like the possibility of charging ev:s/ electric veiculos in the future electric cars, electric motorcycles and electric bikes and a special locked place for bicycles.

Great breakfast, nice staff

Problems with the key card

Nice staff. Free expresso machine. We got a free upgrade

Location brilliant. 5 minutes walk to trains and buses. Excellent choice at breakfast and freedom to enjoy it. Good reception area to relax in and have complimentary drinks plus wafflemaker for guest use. The staff have always been cheerful and helpful and this time we even got an upgrade to a room with a view over the lake. That made our stay even better. Would definitely return.

Really cannot think of anything major. Two small things.....we always had to ask for milk for tea/coffee which sometimes involved waiting until receptionist was free. Some mornings the bread rolls weren't as fresh as on previous visits.L

Good location.

Coffee, tee and gofretti avaialble all day.

location and breakfast

cleanness of corridors

It all went well. There were no problems and staff were courteous. The view from the room was better than expected as we had made a late booking and didn't expect a room with a view ...

The elevator was small, but that is being picky, LOL. It was sufficient and arrived promptly when needed ... And it was better than carry our luggage up the stairs.

Great breakfast, great and friendly staff.

Room and bathroom quite worn.