服務好

無

One of the best ryokan experiences I ever had. Beautiful historic building. You could easily get lost among all the many hallways and stairs. Perfect service. Wonderful meals. The baths were the absolute best. If I get to do it over, I wouldn’t mind spending a few extra for the private baths. Before I arrived, I confirmed my arrival time (strongly recommended). The ryokan had my room ready for my early arrival. This was not expected so a very nice surprise (and greatly appreciated). The minute I arrived I could feel right away that here, they know what they’re doing. No playing around, straight up good ryokan service (which is flawless perfection). For instance, they would leave beautiful handwritten calligraphy notes, notes on my pillow, notes on my dinning table. Every little detail was perfect.

A respectble ryokan that once even entertained the imperial family. If you want to know what traditional Japanese hospitality means, you must certainly go there. The whole place is infused with small of highly acidic mineral water where you are expected to bathe. Be careful - the onsen bath feels pretty hot but you are sure to survive and even enjoy it!

The food was top notch. Friendly staff. Excellent onsen experience. The room we had was very generous in size.

No pick up service from Yamagata unlike many other hotels/Ryokan in Zao Onsen

all good

the hotel staff help you to bring your luggage climbing the stairs but when you check out no one help you again, just for check in only.

The food and service were excellent. Staff were very nice.

It’s a bit far away from the bus station

beautiful view & hot spring

nothing

Amazing food, service, and room.

Nothing.