The location.

Service was not as expected. We had to wait an hour as the hotel made a mistake in our room booking, they cut me off when making a call to reception and was not responsive to me as customer. The rooms were not cleaned until 2 pm in the afternoon and then very superficially. I was so disappointed as it was not the 5 star experience I was looking forward to

Excellent location with beautiful views of Table Mountain. Easy access to the V&A Waterfront.

The property is old and due for an upgrade. Very clean and well maintained though.

Room very comfortable. Breakfast fabulous.

Our room card didnt work and there was no house phone on the floor (apparently only at the lift) I had to use my cell phone to call reception, and the switchboard person told me there is no answer, which i said was ridiculous as this is a 5* hotel. I asked for a room closer to the lifts as i am slightly disabled and had to walk very far to get to the room 209. Reception couldnt accommodate my request.

Perfect location!! Also the shopping mall is accessible from inside the hotel which is very handy! Staff were brilliant! Lovely breakfast & rooms and very comfortable

Location location location. Very good breakfast.

It was a mess checking in

Location , breakfast spread

Drains in shower and hand basin not working. Tissue box in bathroom was empty.

Only the location

The worst stay I had in Cape Town. This hotel could be probably a good 2 star hotel but not 5star. The Shower doesn't work. The pressure of the shower is a very poor and it can't max the hot and clod water. I have advice this to the reception but no one was helpful. They just tell me they are fully booked. This is a rubbish hotel

Breakfast and hotel location

Check in time very late should reduce to 02:00pm stanrdar time

It has an old school charm about it but it has not aged.

always a great place to stay

The ambiance of it is amazing and the location couldn’t be better

nothing

Best breakfast - bubbly and oysters! Room was large with a bath and exceptional views of the waterfront. Room was warm and had a bath.

The view and the spaciousness of the room and hotel

Jacuzzi cold

location is fantastic, connecting right into the waterfront shops and restaurants

the bed linen was very crispy

Excellent location

Noise can be heard from corridors specially from housekeeping staff .

Breakfast was lovely. A great choice of foods. Hotel location good not be beaten

Spacious