Cleanliness

Rude receptionist and really unpleasant supervisor

Room was spacious with comfortable bed. Location is the key selling point

1) Pool cleaning and maintainence poor with pool tiles falling off, as I was in a pool access room in the corner, lots of leaf litter floating in the pool not cleaned for the 4 days despite asking for it to be cleared 2) Pool access room access was to a long lap pool but not the full pool without climbing a wall which has no steps so you can’t access the pool bar without walking all the way round.

Great location with good pool access .

Needs some maintenance on pool and building .

We had a Spa room which was very large. It had two small courtyards, one in front and the other at the back but they just had gravel in them. The spa was large enough for two people and was in the front courtyard. The spa took awhile to fill up but was fun to use. The back courtyard contained an outdoor shower which I didn't use. There was a good breakfast and location to the beach was excellent.

There is no stand up shower in the bathroom. We had to sit in the bath to shower or use the outdoor shower. The hotel is in a quieter area, there are a few restaurants but not many shops. For the first two days the WiFi was very bad but they must have had a problem because it got a lot better and was fine for the rest of our stay.

central to area

needs plenty of updating

Hotel is in a good location. Room is ok and we had shower outside that was actually very nice with the warm weather. Did not think to use bathtub that inside. There was no outside noices at night, that was a big plus. Breakfast was ok, but for example no cheese for your toast. Small pools with some sun beds. I would say deasent quality that matches to price level.

Cleaning was ok, but free water bottles were not always brought to room and towels missing. Towel drying thing did not stay on the wall. Swimming pool had underwater lights hanging out, that did not feel too safe. Some hotel parts seemed to be needing maintenance. Still, I would say matching to price and post covid, the quality is as expected, but not quite the rating the hotel was seen when booking.

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I have never been treated worse as a guest. I cannot judge the faciliies as we have not stayed in the hotel, but after the experience with the staff I am very relieved we did not have to stay there. We were supposed to stay there in the beginning of December after a week on Phi Phi islands and the only reason we booked this hotel was because of the Pool Access room. A day before our check in I received a text message saying that our room is not available and will be available 3 days later. Mind that we booked this at least 4 months in advance. I immediatelly called the Booking.com agents and they contacted the property. The hotel's staff verbally agreed to a free cancellation and a full refund and this is when the hell started. They did not approve the cancellation in writing for several days claiming that they never received the emails from Booking.com. They would not give me a full refund, as I requested the cancellation after the deadline. The only reason for me doing it was that they let me know that our room is not available the day before. The staff told me that they don't know which of their colleagues approved my free cancellation and that they have to figure it out with a manager who is not available. It turned out that the manager was never available for me nor for the Booking.com agents. I called the property and the agents weekly, I wrote them weekly messages asking for an update. The property always put me on hold and then they cancelled the call. They have been ignoring my messages and emails. After 2 months and a very persuasive Booking agent I finally got my refund but I want to make sure nobody will have a similar experience with this utterly unprofessional, incompetent and rude staff. They have no idea what is going on in their department, the manager is either never there or doesn't want to deal with problems they caused themselves. Horrible experience, a motel on a highway has better customer service than these people.

Everything. Staff were wonderful, close to everything and facilities great

nothing

loved my room overlooking pool on 4th floor. beautiful pool area. nice breakfast every day.

our airport transfer did not happen - but we got a room upgrade because of that and staff most apologetic.

Old world charm, very spacious and clean rooms, beautifully designed bathrooms and the best part are the restaurants and massage parlours and tuktuks right outside the hotel. Super easy access to the beach.A special thanks to Mr.JK at the reception who made our stay very comfortable.

Bathrooms don't have a health faucet. Reading lights weren't bright. Breakfast variety could be improved.

the room and pool were dirty and I didn’t get the room I’d booked and was told that I’d had an upgrade which was in fact a downgrade but booking. Com have agreed a refund and I checked out after the first night

the hotel has 2 living buildings, and both have a pool. One building is a modern one, it does not have too many sunlounges, but it was usually not crowded there, and it was really beautiful the one where we stayed, in a colonial style, had a small pool on the roof, which was also nice. The room was spacious, and clean, but it could use some renovation (especially toilet), and maybe nicer furniture on the balcony would be great. the manager was really friendly, and he even found a yoga mat for me. Location was great, you have all the services around the corner - massage salons, fruit stands, a market, laundry, bars and tailor. And they have roosters on their territory, which was super lovely.

MICE are running in a ceiling and in a fake/decorated walls during the night. If you are deep sleeper you probably never notice it but between 02:00-04:00AM you can hear a noice of fighting and running mice around the room. Caught it accidentally at one of the last nights of out stay. The cleaning would come only around 3pm, which is usually our relax time, and they did not leave us any new water bottles and pool towels, we had to go to the reception every time! Breakfast had a lot of variety but the quality of food was not great - 1) you only have papaya from the local fruit, never even a mango! 2) juices were all from the box and super sweet 3) the salad option was tomatoes and cucumbers, but there was no oil or any dressing for them 4) omelette station was very busy, so the guys mix up orders often, and they make a runny omelette 5) pastry and warm food were just not tasty at all 6) little tea selection 7) no local deserts. So, breakfast 4/10.

The room we stayed at was pretty big, definitely more than enough space for 2 people.

The staff wasn’t the most helpful staff that we interacted with on this trip.

The pool access room was a hit especially with our 2 boys who love swimming. The shower head was fantastic delivering the perfect water pressure leaving us very relaxed, the room was spacious. The resort is perfectly located very accessible to shops and restaurants yet still tacked away to keep any noise off. Staff at reception were very helpful, they let us use their phones to confirm pick ups and organize tours.

The breakfast was a hit and miss with more misses unfortunately . I chose not to have breakfast on 3 days out of 9 as it was monotonous. Plenty of mosquitoes in the rooms so be sure to bring your repellant. House keeping never bothered to clean our toilet and bathroom not even once, there was no toilet brush. Our room got cleaned after 3 or 4 pm not sure if this was due to staff shortage.

the pool access room were excellent

the buffet breakfast was very limited. no doubt due to the lack of guests. we had stayed in another hotel that had removed the buffet and went for an unlimited alacarte menu. I feel this is better.

the staff are very friendly, it’s clean and a good hotel. I’d stay here again.

the wifi was a little slow in my room (but that was the only problem and really was a nice one to have)

The location is ideal. Just a bit back from the beach with an easy walk across. Lots of food options on the way to the beach. The pool access room in the serene wing is great. Step directly in the pool. The staff is wonderful and always helpful.

I was disappointed that only the serene wing was open.

the gardens, ponds, pool

not a thing comes to mind

Some morning’s breakfast was good with chose we did go out for breakfast one morning, The lighting for reading at night was very poor, The pool area was great.

The lights in the room all on one side of the room and red lamps by the bed no good for reading day or night

Super clean, comfortable, spacious room, friendly staff, well located close to restaurants and shops but not to close that you can hear them from the hotel

Nothing!

Everything

Nil

We got upgraded from Sino wing to Serene. Huge room and bathroom is big too. Friendly staff, good price, good location. 300 baht tuktuk to patong. Make sure you barter!!

Breakfast was substantial however it was the same each day.

Staffs were very friendly and helpful, particularly at reception everything explained with great care. Rooms are very spacious and comfortable. Our room was having direct swiming pool access which was really amazing pools water was super clean. Overall Great Stay!! Thanks team Old phuket staff

Location having both pros and cons. People who like to stay in a very calm and quite place then this is the Best. This hotel is at Karon beach. Lot of food joints available within 1 km. Karon beach also very good but KATA NOI is the best beach in my view. All was well since weather supported unexpectedly. Cloudy weather with scattered rain.