excellent amenities and rooms; thoughtful staff; excellent location

Massage at the spa.

staff uninterested and unhelpful

Hotel staff was very accommodating and helpful and during a medical emergency was fast and alter to make sure medical attention was given .

Location is excellent and stuff is perfect

Breakfast is so poor especially for five stars hotel and rooms are so small and even the size overcrowded with furniture which is making smaller

The location, the cleanliness, amazing people who work there

Small room, very small and uncomfortable bathroom

Hotel is really good! Staff very kind and so supportive.

We came with a dog and it turned that hotel is not exactly "pets allowed". Pets are allowed only in the rooms, at every other step it is not allowed.

Excellent service and location.

It is very sad to leave.

The hotel is a place we stay at frequently. The smoothness of the service, the professionalism and friendliness, the sheer quality of the hotel are what keep us coming back. Additionally, the location just can't be beaten.

We had no complaints whatsoever. It's always a great hotel.

great location- great staff and great quality. old style but in a very good way.

the bathroom area too small and shower in a bath a bit outdated.

location

old furniture

Located in a very convenient and safe area of Madrid, walking distance from the city center. The staff was just great, very attentive and helpful. Cleaning personnel was doing an amazing job as well. We also really enjoyed the red level lounge with complimentary food and drinks throughout the day.

The only one thing was that the room was much smaller than expected, it was written here in the booking that it is 50 m2, and in fact it was just a normal size room with a terrace and hot tub. But we were offered to switch to a bigger room free of charge, which we thought was a very nice gesture from the hotel.

location good gym

no space for us at breakfast tough to get iron and ironing board

location, welcoming

There was a noise coming from the upper floor b because of the wooden floor

great staff and location.

Basically, everything and I wish to say that the staff is probably the most valuable asset in this hotel. Of course, it is very clean, classic, and beautiful but without the amazing human touch of the service, hospitality, and kindness I would say it wouldn't have been the same.

N/A

location

nothing

location is great

no issues