The location was great, close to El Prado Museum, 5 minutes walking. The staff was super nice and the room was comfortable and clean.

Great location, very good breakfast and the staff is kind and very helpful. We made two stops at this hotel and they were kind enough to keep some of our luggage.

The rooms are underwhelming. We stayed at the family rooms. The mattresses were dated, not very comfy and the shower in the first room leaked everywhere. We asked for housekeeping and nobody came to clean-up.

Staff, friendly people, and efficient.

Very noisy. I stay in a lower floor, hearing noises from very early in the morning

The hotel is in a stunning building very close to the Prado. Ni.ce, easy walk to the museum. We arrived fairly late in the evening, about 8:30 pm, but were able to find a nice cafe close by for a light dinner. The hotel was reasonably priced and just right for our brief overnight stay.

Didn't like the rooms that have been renovated in a modern style. It's sad.

Didn't like the rooms that have been renovated in a modern style. It's sad.

location

really not worth that very high price, additionally we were downgraded to lower standard, meanwhile the price kept for a standard double room, not the "budget" one.

friendly staff. great breakfast

perfect location, lovely room and staff

duvets had holes and cigarette burns in, not a lot of coffee pods to last 3 days, no way to make a cup of tea

location-perfect!

Great location, very friendly staff, clean and tidy

Excellent location & a good bar/cafe next door

the personnel was nice

I ended up sleeping super bad all nights, every time someone up went to the bathroom ended up waking me up, it was quite noisy. also people speaking on the aisle wakes you up. beds weren’t the best either

Fabulous breakfast, knowledgeable, helpful, courteous staff, INCREDIBLE location, two different sitting rooms, afternoon coffee/tea option. Our room had excellent lighting, bedding, and bathroom.

I would have liked 2 chairs in the room since there are 2 of us who use a chair.

A beautiful, clean and spacious room, helpful staff, great breakfast, superb location.

This was an excellent, beautiful property. The location is so central, just beside Retiro Park. absolutely beautiful. The room and facilities so clean and well presented. 2 standouts - the wonderful hospitable staff and the gorgeous breakfast. Ray welcomed us with "this is your home from home" and from that moment it really was. Nothing too much trouble. always created with warmth, style and kindness. He is magnificent. the breakfast tasty and fresh. a little pricey but so worth it. we will definitely be back.

nothing. a remarkable hotel and location

The service and friendliness of this hotel were exceptional, particularly from Ray, who more than once went out of his way to assist me, and was very charming and professional.

The photos of the hotel shown on Booking.com - showing beautifully decorated interiors, were NOT representative of the room and lobby areas, which were disappointingly decorated and looked 'tired'.