Location

Limited breakfast as kitchen closed

The location was great and the room was lovely. However the best thing was the service, the staff was amazing.

Nothing.

excellent location, great rooms which were very warm and cosy after golf. restaurant for breakfast was just what we needed.

Facilities including spa were excellent 👌

Room we were put in was in the roof space, constantly ducking down (I'm 5'7") shame as the room was really nice apart from that.

The hotel was beautiful.

The staff kept asking if we were staying at the hotel. I I got followed to the toilet.

Extremely friendly and helpful staff. Fantastic room and spa. Central location.

Breakfast could be improved. Eggs of choice would have been ideal rather than only offering pre-cooked scrambled.

we loved the decor.

unable to use the bar, no restaurant, the spa wasn’t the best as the Sauna wasn’t that hot, the utensils for pouring water in there were all broken, the headrest and wooden panels inside the sauna were broken (literally falling off the wall) we hated the fact we were there to have a break from our children and have a decent sleep as we have a young baby who doesn’t sleep well, but we were woken up at 8:30 in the morning with a knock at the door, we ignored it twice but in the third time we opened it only to be asked if we had lost our clothes😳 which no we had not and we hadn’t called any of the staff to say we had!!! I had mentioned at check out but the girl didn’t really say anything about it.

the room was lovely

breakfast was poor for the. money. restaurant being done up so no food facilities

The room and bathroom were beautiful and very clean.

We arrived and had to search for someone to help us check in. Once we finally found someone, we then went to book in some spa treatments (which was why we booked the hotel) but were informed that the only thing we could book was a 30min massage because their only therapist was pregnant. So I don’t think it’s fair to call it a spa hotel We then had an awful experience with the staff at breakfast the next morning - which made us feel so uncomfortable that the next morning we chose to have breakfast outside of the hotel. We were also walking back to the hotel and could hear the fire alarm going off in our building. I realised that no one was coming to look from reception - another guest had told me she had tried to call reception but no luck. So I ran to reception, found someone (a very young girl, I’m assuming a student from the uni) who looked totally panicked, didn’t know what to do and just casually walked off to find her manager. Thankfully it wasn’t an actual fire - but indicatively showed a complete lack of care. On the morning we left we also had no hot water.

Exceptional room, excellent location.

Loved everything about this hotel

On Arrival in St Andrews, we were lucky to get a free parking space 100yards away in the local Car Park, if not it could've meant a bit of a walk after dropping our bags off as the town was very busy. however, we were okay. On arrival at the hotel, The reception staff was lovely and very helpful in taking us to our room. We then received a complimentary drink each and not just the cheap stuff, A Cocktail and Perroni for me. This was a very nice touch for me as we then ended up just sitting in the lovely Bar area at the window just watching the world go by and had another three drinks, unfortunately not on the house but the prices were in line with local bars so all good. Our room was lovely with all the expected facilities. King bed, Iron, TV, Hair Dryer for the missus, and a good stocked mini bar, and nice and clean too. Breakfast was a buffet, again with everything you would expect. When we arrived for breakfast it was nearly 10:30 am but the staff was brilliant, they even went and put on more Bacon and served us at our table rather than some hotel's saying, sorry you're too late. So excellent service from the Staff and Thank you

My only gripe would be the street noise till around 1 am and then the seagulls at 6 am but to be fair it's to be expected in a busy Student/ Seaside Town, Maybe Tripple Glazing would sort that on Front Facing Rooms.

Loved everything about this hotel Staff were great, room was stunning. Great value for money

N/A

Spacious room with good facilities. We enjoyed the complimentary cocktails.

Hotel room was very warm. We had reserved a slot to use the spa facilities. No one was there to check us in and the button for the spa didn’t work. We had to look for a member of a member of staff to assist us with this. Luckily another staff member was on the stairwell and was able to override the faulty button.

central location

room was too hot, very loud as next to a pub. beds were uncomfortable