Nice pool, good location, friendly staff. The massage at the hotel was great.

The breakfast selection wasn’t really enjoyable.

The room was clean and tidy on arrival.

First day we were there shower flooded into our room from the bathroom as it was blocked. They supplied kettle and coffee mugs but no coffee, tea or sugar throughout our stay for a week. The staff were a bit pushy when coming to see if could clean room, staff behind bar (3 of them) were in no rush to serve you, reception staff were not up to date with information about where places and things were. I booked taxi through reception, when I came to see where it was I was told it couldn't get in so I would have to just go out to street and wave one down. Over all room was nice but service poor.

Good choices. Serves big enough. Rice very dry. Only one juice option, not enough. Butter scarse. Proper Coffee should be included. Orders not always taken at table. Had to go looking fir staff

Staff need more training abd a system fir waiting and clearing tables should be in place. Bar needed cleaning. Cocktails were made differently by each staff member some ok some not so. Music at times too loud and the play list was not always appropriate. Pool attendants could be more proactive cleaning up plates, bottles and glasses. Also monitoring sun lounges for people not using them and not returning towels. Outdoor furniture need updating. Cushions need replacing. Tables and chairs with umbrellas for around pool would be a benefit. Kettles, cups and glasses in all rooms, a basic service.

the staff and service was amazing. rooms were perfectly

Location location. Rooms are clean , and the staff are very helpful. Will be returning again in October.

N/A

Love dewi Sri always stay here! Ray and Edi are the best! Can’t wait to go back and see them. Located centrally to Legian/ Kuta. But far enough from the main stretch you hear no noise. Massage is wonderful, staff are great and the pool is the best! Favourite budget place to stay hands down. Don’t forget to visit Ella and dut at the beach and use Pete mahendra for all your driving needs!

The room was clean and the air con worked well. The pool was refreshing but could have been slightly colder

I would have preferred a buffet breakfast rather than a set menu. I would have like a safe in my room rather than going to the front desk to collect my personal belongings

I like the location in the middle of everything but you don’t hear a thing . The gardens are absolutely beautiful and peaceful . The staff are lovely and accommodating . I wouldn’t stay anywhere else

really great location in the middle of everything u need.Nice swimming pool,massage and cleaning stuff was really nice and cleaned properly.

breakfast could be better.

location the security cleanliness and friendly staff

my room was near an adjoining property which had a turkey or something and a rooster and dogs barking. so it was daybreak wakeups

daily housekeeping service for the room. Very clean and love the everyday towel creations.

Nothing

After I checked out, the next day they contacted me saying that I hadn’t paid. It was a bit of a niusance and highlighted how disorganised they were.

accessibility, and value for money

no bum jets

Always stay here disappointed no breakfast buffet Did like the avacado toast but annoyed the Sour dough was not toasted??

Pretty much everything was amazing! The staff were beyond wonderful and friendly, the room was huge, lovely bathroom and the pool was amazing! Would definitely come back!!

The breakfast was limited and there was a bit of a small ant issue but nothing big. If you require a mug/spoon or hot water when it's after hours (9-10pm ish) it's not happening but literally not a big deal. They just need to add kettles in the rooms 👍🏻

Restaurant pricy not too much options compared to others

Menu need bit of variety

Everything was truly unique and exceeded our expectation. The staff will make u feel lile you are at home is a plave where u really want to spend some times