The staff was wery nice and helpfull the beds were comfotable, the food was wery tasty it was clean...definitly I will come back

Swimming pool was great. The food was good. Clean rooms. Best location ever.

The room did not have air conditioner. I dont reccommend it during the summer.

I like the location the most. Also, the rooms are very well equipped with everything that you need.

I didn't like their policy to turn off all the saunas and you have to announce 30 minutes before that you are going to use them. There are 3 saunas and one room with hotbeds. Of all of them, only one sauna was working. On the last day, even that didn't work. I went to the reception and they said that would turn on the sauna. They turn on after 40 minutes and the sauna needs 60 minutes to reach optimal heat. This wasn't good since nobody has time to wait almost 2 hours for a sauna. I understand that they want to save on energy but they can have at least one out of 4 saunas always ready.

- Location is great - close to many restaurants and (working in in the summer) supermarkets, and walking distance to the lift. - Indoor pool is nice, pool staff were very helpful and friendly - Breakfast was ok

TLDR: - We were accommodated in a smaller room that we have initially booked without being compensated due to technical issue in the room - There was (loud) live music after 10PM on Friday night. We heard it quite well on the 4th floor with closed windows. - There is no AC in the rooms, in case you are visiting in the summer. Long story: There was a problem with the electricity in the room that we were initially accommodated. It turned out that the problem is not easily fixable (we didn't saw a professional to check it, but it looked like something that cannot be fixed with a click), so we were offered a smaller room. We explained that we have booked bigger room, as we are with a small kid, so another smaller than the initially booked room was offered. The explanation that we got was "we have initially upgraded your room, and the prices of this one and the one you booked are the same". Quick check of the website of the hotel showed that this is not true, but as we were past the dinner time of the kid, we decided that we don't have 40 more minutes to spend in the reception.

Great location, very clean rooms, and a good breakfast.

No air condition, in hot period of summer it's not comfortable without AC.

Very tasty food. Kind and helpful personnel. Spacy rooms.

it was clean and neat. staff was kind and they spoke very well English.

I liked everything

Excellent location.Extra warm room.Very good value for money.

Defective sauna and steambath the first day but the next day everything was fine

Wellness centre clean and tight. The breakfast was also quite decent.

The hot tub is not matching the rest of the wellness standards, I'd expected something more larger

clean place , near the ski center gondola

the spa place was broken . nothing was working . neither the sauna nor the jacuzzi. and the pool was cold and the jacuzzi had dirty water . the children were too many and too loud

Perfect location! Free upgrade on arrival!

nothing

It is really close to the Gondola. It offers a convenient ski room where you can store your equipment safely. Parking price is 10 BGN per day which seems a good price (Gondola parking is 20 BGN per day)

The SPA is not the best one - most of the things did not work. However, the pool was decent.

I spent all of five minutes in the room and left immediately. Not a four-star hotel. Luckily The Kempinski found a room for me.

the receptionist was a very roude!

internet connection was awful.

The property is very close to the ski lift, nice pool, sauna and even a gym very good equiped! Breakfast and dinner were pretty good!

The room is very old, bathroom also but maybe because was the last available, to bad because the hotel was nice! They gave me a room in another building but the problem was that the bad was very uncomfortable, grandma had a bed like this! 3 stars hotel indulgent!

We liked the location very close to the gondola, the spa was excellent, the staff was helpful and friendly, and the dinner was tasty. At first, we received a very tiny apt, different to what the pictures looked like when booking, but they agreed to move us after the first night.

The rooms are a bit old fashioned, some pipes were leaking, but we were told that this year the Annex building where we stayed will be closed for restauration. We missed a hair drier in the room and couldn't get one. The room cleaning service is superficial. The parking at the hotel is 10 Leva a day.