Really clean, spacious rooms, well heated! Only 50 meters from the ski slopes, where you can literally ski to the gondola. They even let us check in at 9 am

There is no hot tub

There is no longer a jacuzzi

Location (near ski slope and gondola), spacious room

Doors didn't work very well. We received only 2 towels oer person and must ask for additional supplies if needed.

clean room; kitchenette had a stovetop, dishes to use (good enough to make a breakfast); heating was good (too much I would say, we needed to sleep with window open even if it was below 0 degrees outside) close to center and all restaurants

no daily cleaning - reception needed to be informed when you wanted the garbage to be taken, towels replaced, etc. very uncomfortable bed, the mattress's springs were so so uncomfortable, we could really feel them (had to ask for a thick blanket to put under the bedsheet)

good location, close to the ski area

We arrived at the location to find out that it is closed and we will stay ad Predela 2 hotel. We only booked one night, but since the other hotel is also on booking, why not set Mountainview as unavailable? It is a little unfair. Anyhow, Predela 2 was very clean, the apartment had all one would need for a longer stay - two bedrooms and a living room, washing machine, 2 bathrooms and a balcony (with no view, at least not ours). I asked for an invoice, i was told it is not possible as I paid via booking - this the first hotel that says the invoice can be given only if i pay at the location. Probably just a misunderstanding or a language barrier issue. If we had booked for Predela 2, the overall score would have been 10, but given that we were relocated and could not get the invoice, i reduced to 7.

The location is really nice.Close to the to the town centre for a day or evening walk and a few minutes walk from the forest too. The staff are really friendly and the swimming pool was a plus , especially on rainy days. Magnificent view of Pirin Mountain from the balcony were delightful to enjoy every day.

The mattresses of the beds could be updated as we found most are quite old and uncomfortable to sleep on.

Amazing location next to gondola and all restaurants

Bed super soft and pillows to big, difficult to sleep well

we were actually moved from Mountain Aparthotel to PredelaLux due to Spa not working there . all was ok

I really like the location and the facilities.

the only thing is sometime from that room you can smell the olor that is coming from the kitchen