I liked the spa; our bed was comfortable too - and the food in the evening was alright.

However, the changing rooms in the spa were tatty and dirty towels lying around. There were hoovers left out of cupboards along the corridors in the hotel - just looks really scruffy. The man running the restaurant was quite grumpy, telling us we had to eat in the bar when we wanted to sit in the restaurant, even though it was still open. We asked again and he was quite apologetic, explaining he'd been working really hard. (This is not an official complaint.)

The room we had was very nice and spacious just very warm, we had some bathrobes and they came very handy when we used the spa. the breakfast was good just you need to book a time that's unusual for a hotel

there is no service in the day time, you cant get food or a drink on the bar as the bar only opens @6pm. you have to book your breakfast time, i never had to do this in a hotel it was always between times but never a booked time

I have raised a complaint but no one got back to me. I have several pictures of the poor decoration and mould in the room, it was not worth the money I paid and staff told me that no redecoration had been completed in 30 years, which was evident. There wasn’t enough towels, and the car charging ports (reason I chose the hotel) didn’t work and staff told me they never do work! It was once a lovely hotel but no longer can this be said!

Rooms need decorating Bathroom mats mouldy Not enough towels Car electric chargers do not work, remove this from the website!

It’s perfect the location great the spa great it’s clean couldn’t fault it at all

Nothing to be honest

The hotel had a lovely feel about it when we walked in. The rooms were great and the bathrooms were decent.

Neither the jacuzzi or steam room were working in the spa which was disappointing. The floor in the swimming pool and spa area were dirty and should have been more regularly cleaned. Some of the furniture in the rooms was a bit tatty.

You can tell it’s an old hotel but still so lovely and modern, rooms are big but not too big, bed was huge and so comfortable which is always something me and my partner look out for. View could’ve been better but was still good, lovely big bathroom and desk, nice big tv and also a nice sofa and table which was nice.

The one and only thing that I could say was the cleanliness could have been better, overall room was lovely and clean like sheets, carpets all that stuff, however our mini fridge in our room had a tesco cooked chicken breast in there clearly from the people who stayed in there before, was surprised when we found it considering it’s an odd thing to find haha but we didn’t use the fridge so it didn’t impact our stay too much but for the price you pay and as it’s a very high end hotel you would’ve thought that sort of thing would’ve been checked when the room is being cleaned for new customers, another thing was by the window behind the curtains at the top corners was there was some sort of dead bugs or wasps up there, I understand they’re probably hard to see and very high up but as soon as I moved the curtain to look out the window I noticed them, again it didn’t impact our stay and still had a lovely time but just thought those things would’ve been checked. Also wish the check out time was a little later as 10 is fairly early but not too much of a bother.

Warm & comfortable and clean

Confusion on paying for breakfast but soon sorted by reception staff

Leisure facilities

Carpet on stairs not vacuumed for a long while. Stain on bedroom carpet. Sound on television dreadful