Our room was very spacious (compared to other hotel rooms) and the bed very comfy.

Nothing

The staff were just lovely, it makes all the difference. Thank-you

Good room

Valet driver hit a bollard in my Ute and still waiting on a call regarding insurance after 3 weeks

Good location in Brisbane, with large comfortable room

No mini bar, hard to know beforehand how to get to parking which is expensive. Overall very expensive.

Lovely Staff - all round impressed with the experience

Location

$49 for parking. Very expensive, especially when we had 2 cars

Service and customer service are very nice and friendly.

breakfast is very disappointing. Omelet was very dry, hard and bad. Hash brown is less cooked, not soft enough and not salty enough. miso soup and kanji are not even warm.

Valet was good and prompt. Gym was adequate. Location was handy. Overpriced for what it is.

Shower temperature was fluctuating. Buffet breakfast didn't include coffee. It was hidden and they tried to upsell cafe coffee for extra.

The family really enjoyed the breakfast as well as the room was quite spacious and comfy.

location

Disorganisation regarding the systems being down. People book a hotel to use and get ready for evenings and relax. We were told to sit in the bar/restaurant and will receive a call when ready. Did not receive call. I rang the hotel for an update. Quite a stressful evening when needing to be somewhere. The hotel smelt like cigarettes in the hallway and the lifts stink. Overall would not stay here again. Due to system issues rooms/keys were not available until midnight.

Could not get into our room untill late afternoon well after 2pm check out. Had to get ready in the communal toilets that were overflowing.

staff were v professional, friendly and fully committed to customer care. Situated in a good position, close to river walks. An elegant hotel. Nice view of the Story Bridge from our window.

Mattress was lumpy and pillows uncomfortable. Probably all due for replacement soon.

location is great, good size rooms.

The bed was perfect.

The staff were excellent

The badly scuffed cabinet in the room, no fresh milk in the room, no extra blanket, no mini bar (booking.com states there's a mini bar in the room), the bed was hard and the quilt cover is 2 plain white sheets. Lastly I had to pay for coffee at breakfast when I had already paid $29 for a buffet breakfast. I'm not impressed.

comfortable, luxurious, nice view, close to everything,

cleanliness of the room

Great hotel the staff and Service were amazing cant wait for our next stay

clean, nice and big, close to city