Perfect location, right on the beach

Nothing

Posizione ottima di fronte al mare, tutte le comodità a portata di mano. La struttura e’ eccezionale,ha 3 piscine e l’acqua e’ leggermente riscaldata

Troppo rumoroso. Nonostante le stanze siano con muri spessi,ad ogni ora del giorno e della notte ci sono urla e schiamazzi belli forti. Nessuna regola per vietare/regolare la situazione. Abbiamo prenotato mezza pensione con cena inclusa,ma la cena non era per niente ok (forse non erano preparati per la stagione) ma ci sono venuti incontro.

piscina

hotel senza regole. non permettono ad un bimbo di 4 anni di mangiare un biscotto in zona piscina perché non comprato al bar della struttura ( che non vende biscotti) in compenso consente a tutti di fare feste in camera a base di alcol e marijuana ed inoltre permette ingresso a prostitute dei locali vicini senza alcun controllo

Location and facilities

Wave wasn’t working

La pulizia , il personale , e la struttura tutto perfetto

The location, and the facilities. And the food was great.

It wasn’t that clean, and when i pointed it our the staff dealt with it fast, so i would like to say it’s innocent mistake of a worker.

Excellent location & nice views from the rooms. The housekeeper does an excellent job.

The staff must be trained, when i booked i requested a quite room on the higher floors and i was told that they would look into it. At checkin very unprofessional lady by the name of Annhana i think, i reminded her of my request and she stated that we will be given a quite room on the 3rd floor. Guess what, we were given a room just on top of Bar/restaurant/club that plays music day and night. Furthermore when got into the room we found the AC leaking, informed the reception and we were told it would be fixed. Multiple reminders day of checkin and 3 other ladies at the checkin counter promised that it would be fixed by the time we get back from dinner. Nothing was done, it was even worst. Now water is leaking from the electricity spot/bulb very dangerous!!! i went back to the reception and at last i was given a straight answer by a gentleman. The maintenance guy is gone and won’t come back until tomorrow and i will not be giving a false promise. i couldn’t sleep at night we my wife and two kids and readily scared of a short circuit. In the morning i went to the reception and demanded to see the GM of the Hotel. Maria was at the counter, extremely professional. She called him and he pretended that he was busy and not at the property. Instead he sent a Guess relations person. An intern, poor girl she inexperienced and didn’t know what to do. It was Maria who managed everything, sent the technical team to fix and offered to change rooms. I still demanded that the GM would call. Nothing he never called! What kind of leadership. Another problem with the hotel is that Gates to beach are closed until 11am!!! Seafront hotel with no access to the beach in the morning. You have to go around the block!!! Other staff also need to be trained. But i give a huge thank to Maria who was very helpful.

The position of the hotel is amazing, the cleanilness was superb.

At night we were hearing a weird sound like ventilation from outside sound and was not super easy to sleep.