We loved the private pool in our suite and the happy hour in the swim up bar.

We didNothing, everything was great. A shame we did not stay 3 nights.

Nice hotel with nice bungalow rooms. The room was very clean and big so more than enough room for our daughter and us. The bathroom was also huge with a nice waterfall shower which our daughter liked very much. Breakfast was also more than sufficient. I really liked the fact that they cancelled the buffet breakfast for an a la carte one when there were too few people in the hotel, no waste of food.

The pool water had a bit of an oily top layer and some floating hairs. A bit more cleaning advised.

Thermal pool. Swim up bar. Rainfall shower. Friendly staff, all very accommodating. Valet guy was super sweet always made sure we were comfortable.

Didn't like the dinner. Both steaks were rare (ordered medium) and hard as a rock which didn't make sense to me. Also they don't have a children's menu, my kids both got chicken dinners and that was undercooked as well. We ate out every evening since I realized their specialty is in breakfast only.

The property is beautiful.

The staff wasn’t very accommodating to Americans. I would say anyone traveling from another country.

I booked this last minute with same day arrival. Staff was exceptional. Very friendly, very helpful arranging tours, and very efficient. The property was beautiful with a fantastic view of Arenal. The room was clean and spacious. I highly recommend.

Our family of 5 (3 kids 13 and under) were pleasantly surprised by the comfort of this resort. The staff was so helpful and accommodating. The room was spacious and clean. We loved it! Highly recommend. It’s better than described online.

the facility and gardens the guy in the Bar pool Luis very good

the Pool was very cold not thermal the car for pickup never did it and was an storm we had to walk under the rain for dinner the guy of the front desk ask for tip !!!!! for made the check out !!! I never heard about it !

The view on the volcano and the breakfast

the staff at the reception are very unprofessional. they didn’t give me back my credit card after check in. after 5 hours drive to reach the hotel I was too tired to notice. hours later when I had to pay at a restaurant in La Fortuna, I then realized it was missing. they didn’t even care to call me to tell me they had it. internet is poor. no signal at all in the room at all. the door to the bathroom locks itself when you close it from outside. to unlock it again you’d have to call reception since they don’t have a key . 30 mins later a staff came and opened it with a knife. I had to call the receptionist twice of course. asked the receptionist about the lights on the street leading up to hotel. he said it’s all good. turns out it was total darkness.

Friendly staff amazing garden, huge rooms with private jacuzzi and waterfall bathroom. Warm pool.

Loved the area, room and spa treatment.

the views from the villa and the pool are amazing! this is such a nice hotel! it was so nice to wake up to the sounds of so many birds . we felt so relaxed

I wished the rooms had sink and microwave in the kitchen area.

1. Friendly housekeeping staff kept the room clean. 2. Ease of check-out.

Internet service was great when available which was about 60 percent of the time. Bartender at the pool area continued to wear his mask around his neck even after multiple requests. Pool was dirty and never vacuumed. Pool chairs consisted of rotting boards with nails protruding. Breakfast was the same every day with little or no variety. Had better meals in Vietnam during military assignments. Room was clean but towels looked like they were old enough and torn to be used in washing ones car. Entrance security was no longer staffed as was in past stays.

The grounds are nice and rooms are really big

Too many water features and none of them worked properly. Imposible to take a nice shower. I could easily overlook that, but the front desk staff was so inefficient! We waited 7 minutes to check in because no one even looked at us. I had to go interrupt another couple checking in to get their attention and it took 14 minutes of waiting around the empty lobby to checkout while asking multiple other staff members if anyone could help us and the other guests.