Todo realmente estaba limpio y ordenado y el personal era muy amable un 100 por todo

Todo estaba bien

Leider mussten wir unseren Aufenthalt in diesem Hotel am gleichen Tag der Anreise wieder abbrechen. Das Zimmer war komplett verdreckt und es ist unzumutbar hier zu übernachten. (Bettwäsche dreckig, Badezimmer dreckig, überall Ungeziefer, der Boden war komplett dreckig (scheint nicht so als ob dieser jemals gereinigt wurde)) Nach 10 Minuten im Bett wurden wir bereites von einem Tier gebissen. Diese Sauberkeitsverhältnisse sind unzumutbar, da wohl keiner in einem dreckigen Zimmer schlafen möchte!

Spacious room with balcony, two pools with very well taken care of!

Very weak WiFi signal

The receptionist Axel was incredibly friendly and helpful. The pools were lovely. The room was basic but clean.

The property was very cllean

Ants were around my door

Good location on side street so very quite at night with no noise from town. 2 decent size pools, clean and good number of sunbeds. Accommodation as described with no complaints and shower surprisingly very powerful

The property was extremely close to everything in Jaco city.

I wish there were more options for breakfast.

The room-studio was spacious. The Location is good and pleasant all day long. There was a step in the middle of the room which I found a bit dangerous especially if you need to wake up in the middle of the night. The space to pass from the actual bed to the bathroom was quite tricky. There was only a 25cm gap to pass through the bed and walk into the bathroom. I knocked my knee 3 times at the bed corner. You need to be very careful and in general moving around the room is not carefree. Be aware at night after 8pm, while the area seems a bit dangerous.

There are two major things that attracted my attention. 1st, the water running through the bath and the kitchen tub which smells of rust and you can see the brown stains all over the white tiles. I had to brush my teeth and wash my face with water from my bottle. 2nd, staff's attitude. We couldn't have breakfast that we already paid for, because we had to check out at 6am. On our check-in I kindly asked the receptionist that because we are not having breakfast could I please just ask for a cup of black coffee in the morning? He said yes, provisionally I will walk into the kitchen at 5am when the ladies come in for work and ask for my cup of coffee. At 5am I ran into the kitchen and I asked for the coffee. The lady said yes ok but it is not ready yet. At 5.20 am I asked again for the coffee but still not ready. At 5.45am again but still not ready. At that time the receptionist arrived and I complained asking him why is this happening? The lady from the kitchen approached the front desk and asked me to stop in different words using bad language in Spanish (unfortunately for her, I speak Spanish...). The coffee cannot be ready earlier but breakfast time and if I wanted one I should have made my own in my room. Yes I would, if I knew that they do not have this facility so early in the morning. I am a frequent traveler all over the world and in every hotel I stayed in my entire life and not be able to have breakfast, they always give us breakfast-to-go without even asking. I felt really sad and humiliated by this attitude of the staff of the hotel:( P.S. Maybe it was a bad morning for that lady and with the receptionist a luck of communication. No matter what we should be very careful with our clients and because I work into the tourism business as well this behavior is unacceptable.