Reception staff and wait staff were very helpful. Food was delicious. Kitchenette and refrigerator were useful. We had a wonderful dinner at the rooftop Stara Loza restaurant. Very convenient location for all the walks in Old Town and access to transportation outside the gates.

We had a corner room on a lower level so it was sometimes noisy from the pedestrians and their roller bags. However, the room was quiet for sleeping.

location, history and decor

Breakfast was disappointing

Amazing location, minutes from everywhere! Staff were exceptional, helping with every request very quickly.

A bit loud in the mornings as work going on outside the hotel but was perfect apart from that!

People were very nice .

Breakfast could have been more varied.

the hotel is situated in the heart of the old town just one street back from the Main Street. inside, the property is immaculate and beautifully decorated. the staff are simply amazing and just so lovely

this is where I am conflicted. the room we had was on the first floor at the front of the building above reception. it was beautifully clean and decorated with a local artists art. we had booked a double bed. the first night we realized that our double bed was two single beds pushed together. this is normally not a problem as hotels do this often and then put a mattress topper over them to make it comfortable. however, this had not happened and also the beds kept drifting apart. so for the first night we were in single beds. when we spoke to the staff they were very apologetic and said that it would be sorted. when we returned to the hotel later that day the beds had been secured together but no mattress topper so effectively we were still sleeping in two single beds as there was a hard ridge down the middle of the bed. When we spoke to the staff they could not have been more apologetic but said that they did not have a mattress topper for the bed. the member of staff arranged a single mattress protector in a single duvet cover which we placed over the top half of the bed. whilst this was by far ideal it was better than nothing. the following morning we were woken at 6 am by staff sitting just outside of reception laughing and talking very loudly, to the point where my partner had to go down and ask them to be quiet. I had a shower and when I came out went to get the towel on stood on a screw that was sticking out of the floor, where I assume a door stopper had been. luckily I was not injured but it could have been very dangerous. my husband and I were very unhappy. Again we spoke to the staff, the poor things were just mortified and said they would speak to management. later when we returned to the hotel they said they had spoken to management and had done something nice for us. when we got to the room the staff had arranged towels in the shape of a swan on the beds. they then came up to the room with two glasses of champagne and two lovely desserts.

Host was great, very friendly and helpful, not inexpensive, but given that it is in the Old City, it is good value for the money.

Wonderful hosts, room , location and facilities. Would recommend.

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Very unprofessional..charged me twice...stopped responding to messages

Poor customer experience l