very bad state of the room

The property is very good and the staff are impressive and very helpful I recommend to everyone to join that hotel

frankly speaking the whole staff are providing very impressive service to the extent that i can find anything to complain about

near to airport

breakfast food not fresh and few categories for choice

the staff are very helpful

the bathroom , room lights and the comfort is very poor ! The management need to upgrade many things in the hotel to be a 5 star

Very old air conditioner very noisy

Pleasantly surprised!! Had minimal expectations, and just picked the hotel as one of us had an early morning flight. Professional and helpful front desk staff. Comfortable bed/rooms. Free shuttle to airport beginning 7AM. Secure parking if you are paranoid about your vehicle. Was a nice closure to this very kind country and people.

Restaurant has some a la cart, otherwise the buffet is not cheap. Handful of local restaurants just across the street.

Nothing to answer here

Everything was bad here 1.rooms were not cleaned or vaccumed 2.water bottles were not kept 3.Useless Gym Facility 4.Hotels were dirty everywhere 5.AC grills were covered with dust 6.WiFi is not working 7.Room service takes more than 45 mins if you ask anything 8. useless breakfast . Plates were not available. When we asked for the plates, they said they will bring and thats it . No one came . If a dish was empty , they didn't bother to fill it. 9.In total , the Mercure Hotel was below expec tations

Very bad service specially at the restaurant and breakfast

Hospitality very good the room very clean the bed comfortable

Restaurant was OK, but very average, falling under average. Internet was working.

Clerk on reception, waiters have all other duties, just customers. This needs a proper Training as this was Happening over and over. Brojen plus and non funtioning Transmitter also shows attitude of Personal. To me lack of training.

Was decent

Booking.com is displaying the wrong pricing, I had the experience twice to pay way more than anticipated, a shame since I liked this app, now I have to dissinstal it for the same

everything was good

alhamdulilah

Reception only

The rooms are old old bathroom The price of the hotel is very expensive compared to the infrastructure

absolute terrible service from start to finish . I would never go back there again even if it was for free

most poor customer service I have ever received in my life