We loved the green surrounds with animals and birds in close proximity, the various pools were excellent, the entertainment was of good quality and staff helpful.

The meal experience could be much better handled. Standing in a queue for the buffet and another queue to book alacarte restaurants was quite awful. We were there to meet up with our young family and this was even more difficult with kids in tow. The beach was quite badly eroded so not very much beach at all and one had to step over rocks, etc to get out for a swim in the sea. Our bedroom was musty/damp smelling!

Una excelente atención por parte de todo el personal,siempre atentos y muy amables el área de toboganes y las albercas muy bien ,una excelente experiencia

Creo que podrían mejorar el área del cenote ,es muy bonito pero tal vez unos camastros ahí permitirían que se disfrute más,pues tiene una bonita vista

El desayuno bueno, la ubicación regular

No me gusta NADA su playa, los restaurantes de especialidad no tienen nunca lugar, en el desayuno grandes filas para huevos al gusto. La pastelería pobre, grandes filas para el helado

Resort was located in a beautiful natural setting with nice walks, beautiful cenotes dotted among its premises and a great beach. Presence of some mayan ruins was an added bonus. Resort had reasonable range of activities although booking process was tedious and chaotic at times. Room was adequate size with a lovely balcony with beautiful views of the surrounding flora and fauna. Room service was adequate. Shower was bit feeble though.

Food. The buffet was very limited and menu repeated with very minor changes. It did get marginally better. Issue was compounded by inadequate amount of staff which meant you had to wait a good 15 minutes or more to get an omlette. If you did not go to the restaurant by 7.30am, you will stand in a queue for at least 15 minutes before you could get into the restaurant. Staff service. It was very obvious that they were stretched as they were not always considerate or organized. However when the business reduced, one can see that the staff are very pleasant and considerate. Overall service at reception was very chaotic and disorganized.

Que esta en la selva, esta muy bonito, tienes mucho donde caminar, el personal es muy amable, las comida sabe rico ............................... ................................ ....................

La alberca estaba helada, bueno todas las albercas estaban heladas, las albercas estaban sucias, no me agrada que a los nacionales les cobren en dólares, fallaba mucho el agua en las regaderas de los cuartos, para reservar cenas es imposible por su nuevo sistema, el personal es muy amable excepto en el restaurante la toscana, su evento de fin de año estuvo HORRIBLE, JAMAS REGRESARIA A ESTE HOTEL.

Cenotes and night shows

We will NOT go back. there are too many better choices in playa del carmen. We went with a family group of six. 1st the the check-in line was long, and we waited over 2 hours to check in. 2nd issue they did not have the room type we reserved with sea view, and they proceeded to downgrade us without any compensation. We asked to speak to a manager who proceeded to lie and say none of their room have sea view. We then saw the rooms with sea view had to go back to lobby and showed them proof of the downgrade and finally got a refund that, by the way will take 6 weeks to be returned to the card. 3rd HUGE Issue SERVICE was RUDE. I am white skinned but traveling with my in-laws that have darker skin and are Hispanic. We noticed the family members with white skin were treated way nicer, but my in laws with darker skin color were met with rudness. They got ignored and attitude. But hey, if you are a white male eauropean you won't have a problem. lol This was so concerning, and management should train staff to give EQUAL good service to ALL people no matter their SKIN COLOR!!! 4th issue the buffet food was bland, no seasoning, and the steak was tough!! It was almost impossible to reserve at the specialty restaurant because you have to reserve the day before and you have to walk to the lobby, which is far from the beach. They book fast, so chances to eat at a specialty restaurant are slim. Long lines at bars, no service at the pool side and snack bar, and the ONLY food truck with vegan options was always out of food that were clearly offered on the menu. 5th issue the Room was ok but had a leak at AC creating puddles on the floor, and the power went out at our room, and no one came to fix it. Luckily, that happened on our last day. Room service also 2+ hours waiting time. WE LOVE MEXICO and travel often but will NEVER stay here again.

Hotel pleine nature. Animations top. Tres discret de la plage

Trop de monde aux restaurants avec mauvaise organisation. Plage moyenne.

Presenta un muy buen escenario para aquellos amantes de la flora y fauna. Muy divertido el parque acuático.

El servicio en general muy precario, la atención de los empleados en gran parte muy desmotivado a servir al cliente.