location

rooms are to small

Good location

No pool available and construction noise outside was loud. The light switches turn off random light bulbs in the room and sometimes would turn off the TV too. It made no logical sense.

Great location. Comfortable room. Super breakfast.

it’s a old hotel the lobby is not the best but the rooms are super nice got everyone you need to make your stay comfortable

the terraza sucks got no view it’s not worth it the lobby got bunch of all furniture not the best

simple and easy comfy and secure great location! you can walk to the historic center easily or get a ubber to anywhere for a good price. rich breakfast and staff super kind!

all good

I never leave reviews but I’m surprised by the good reviews this hotel has got, as it wasn’t my experience. The bed was very uncomfortable with a hard and lumpy mattress, two flat pillows and a duvet made from a hard material (felt almost like a yoga mat?) so I didn’t sleep well. A member of staff walked into my room in the morning and woke me up, and I received several phone calls asking me to check out (even though I’d paid for two nights) as well as another staff member knocking on my room at night. I would not recommend this hotel, my experience was uncomfortable and intrusive.

This is a great value for money hotel, nice clean rooms, professional and friendly staff always happy to help, and excellent location, very safe to walk around the area and the historical centre. I actually stayed three times during my holiday in Mexico as I really enjoyed my stay there in the first place and I am so grateful the reception and reservation departments assisted with my bookings. Thank you for your excellent customer service!

I really enjoyed my stay at the hotel. Everything was great, that's why I chose to stay there in all my visits to the city.

bedrooms had been recently refurbished, the location and the beds were comfy :)

The breakfast was terrible. The noise insulation between rooms, you could hear the next room sneezes and conversations.

The bed was god!

The breakfast was not good in the buffet

The location, staff, cleanliness.

The cost, the tiny room, lack of hot water in the shower.

The room was very nice as were all the facilities, The bathroom was adequately wheelchair accessible with bars and a fixed seat in the shower. The breakfast was very good indeed. All staff were excellent, especially on reception and when we talked with Mr Ramirez.

There was an earthquake while we were n the hotel and our room was on the third floor. The evacuation steps do not have ramps. However, there is a wheelchair accessible room on the first floor, and although there are not ramps, this is maybe feasible in this situation. In general, and as often in Mexico, wheelchairs ramps are at much too steep an angle,

Nice comfy bed, good location, very clean and friendly staff with a great luggage storage service

The shower was very weak, the Internet wasn't very strong