We landed in Geneva and were on our way to the hotel. The train had some delays so we did not get there by 19 which was the latest we could check in according to the host. She called us and said we had to find another place to stay and that the hotel was closed (even though the room had been fully paid in advance). We were not happy with this at all. As the hosts did not show any flexibility, we found another hotel. I do not think that these people are suited to run a business - this is the worst treatment we have ever had. We would of course like to get our money back. We hope you take this matter seriously, because we do not want anyone else to be treated like this.

Bedroom had a beautiful view across the valley and mountains. Room was warm and very clean. Plenty of car parking if you have a car. Hotel is only 500m from the centre of Samoens so good for walking to and from in the evening. Staff are friendly and accommodating

Bathrooms are small and could do with some TLC. The bath whilst small was very welcome. Breakfast wasn't included in the room rate, if you eat breakfast at the hotel it is EUR 11.00 per person for continental breakfast. It was good although you might get better value for money at Tiffanie if you dont mind a take away breakfast

room was very clean, bed quite confortable, nice views to the mountain and kind staff. breakfast was very good as well.

all was ok

Breakfast - fresh items

Breakfast options were limited and expensive

Location and the views

Staff were not friendly and did not allow us to use common room or eat in there even though restaurant was closed. Were not allowed to put extra wood on fire. Kids beds were not made each day.

Room -fine- had a constantly dripping tax In bathroom- very noisy. Radiators barely warm. No tea/coffee making facilities. Very long climb up a mountain to the hotel.

This is obviously a family business and the hotel staff worked incredibly hard from early morning to late evening.

Breakfast i.e. croissant, cakes were reserved to other tables when guests had left the table. Hotel room very basic - not even a cup / kettle to have a drink.

No water provided Very hot room Dirty bedroom

Very comfortable bed, great valley view and loved all the teddy bears