The location is perfect, the surrounding area is good. The property has so much potential.

The hotel is lacking maintenance and focus on the details is declining for every visit over the past 10-15 years. We have been coming almost every year since the property was a Hyatt Hotel and we still hope to see the change, which this wonderful hotel deserves. Many staff we known for many years. They are nice and friendly, but some have lost the energy and focus on the guests. Feels like this is just another day to overcome and the guests are an inconvenience. Of course, there are exceptions, but they get fewer and fewer. It is supposed to be a hotel where you expect to be able to relax and have a quiet stay, but almost every morning the gardners start with noisy leaves blowers and grass cutters and mosquito fogging is done when you want to sit en enjoy the sundown. Feels like the focus is not on the guests, but on what is convenient for the staff.

The place was good and clean

The room is equipped with a smart TV but , YouTube, Netflix and prime Amazon nothing is working .

breakfast was not upto 5 star standards

location of the hotel

It is like a resort in the city, with lush greenery and a nice pool. The Chinese restaurant TiChern serves wonderful food as well. Our room is very well kept and nice , and the bellboy who helped us is very friendly too. A good place for a staycation!

The bathtub in our room is a bit old, so it is peeling off. We requested 2 extra bottles of water and were told that it would be charged RM5 extra, which is quite high. The breakfast provided by Charcoal the restaurant tasted average.

Location near to oasis shopping center

Too quiet during weekdays.

Tranquil environment. Greenery. Lots of open spaces.

We were there for 4 nights in Dec 2023. Daily buffet breakfast had no butter every day. Only given upon request. Cheese platter, bread were not replenished. No dessert spoons at buffet counter. We have stayed here almost annually on holiday for the past few years. We noticed a big drop in service and food quality over the past few years. Not a 5 star service quality any more. Unlikely to stay here again.

Location and exclusivity

Seem run down. Need refurbishing . Example Fitness Ctr place in a confined room with no views to outdoor and the roof tiles the room i was staying found broken snd misplaced. Stained sofas and seating place in the room. Noisy surrounding coming from kitchen exhaust for those allocated to rooms nxt to the kitchen block Staff not so attentive and not much activity to do. Swimming pool and business ctr at The Club side shutdown. The other pool need refurbishing.

Room was comfortable & comfy to relax and stay for a night.

I was expecting more meal to enjoy while breakfast, unfortunately only a few was served but still meet my satisfaction.