Mooie locatie en gebouw

La stanza che ci hanno dato dopo averne cambiate due era bella … prima ci hanno mandato in una specie di topaia puzzolente perché avevamo il cane , poi in un altra catapecchia senza finestra perché ho detto che tenevo il cane in macchina ,e infine nella loro suite che sono camere decenti e spaziose dove ho portato anche il mio cane dopo però aver dovuto chiamare booking ed essermi lamentata.

Ristorante ridicolo servono un piatto di pasta ogni due ore

Authentic villa, near station. Easy to locate.

Camere molto belle, pulito staff accogliente

It was beautiful just like a mansion and very relaxing and quiet.

That the pool was only open from 11:00am to 7:00pm

The pool was great. The entrance has an air of grandeur. The sheets and beds and bathroom were very nice. Reception staff were pleasant.

There was a terrible problem with drains when we were there so the entire hotel smelled awful which is unfortunate. We struggled to find somewhere away from the smell to have breakfast even outside on the ground floor outdoor area. I heard other guests mention this too. The hotel seemed out of funds and very run down despite enormous potential and moments of charm. Our mezzanine sleeping area was difficult to climb up to and very bare upstairs with a cheap flat pack wardrobe instead of the advertised antique furniture. The pool area shower was not working and it felt like the hotel wasn't really up and running fully fir the season despite it being 1st June. The local area is really REALLY run down and impoverished. I arrived by train with my children and the website advice is to walk - which we did - but never again. We felt unsafe. And there were almost non existent pavements - often cobbles or dirt so we really struggled to pull our luggage along. Eventually I called the hotel in tears saying I felt unsafe and asked for someone to come and find us. The hotel were understaffed but the receptionist did step outside to guide us the last bit of the way which was a relief but not enough to make up for our awful arrival experience.

We had a great room with air conditioning and the hotel is this beautiful old villa.

Breakfast and restaurant is lacking options and not good enough for a 4 star hotel, one of the pool staff was rude and really didn’t want to be serving us. The shower was always cold.

Absolutely nothing, except the coffee was good but it's Italy so you can expect that they'll get that right at least

AVOID! AVOID! AVOID! ... The pictures and description are complete false misrepresentations! I would even struggle to give this place a 1 star. It is absolutely NOT a 4 star! Horrific run down, mouldy, damp, horribly decorated place - paint peeling off the walls, scuff marks everywhere, there is nothing beautiful about the decor or architecture as represented by the pictures. The pictures are completely false, the rooms look nothing like it. Noisy appointments, there was rubbish, tool boxes and equipment clogging up the corridors. The first room was supposed to be a suite, it had a mezzanine floor where the bed was in the roof space, very claustrophobic, and the A/C was poor, old outdates machine which did not even provide any cooling functionality for the upstairs part of the room where the bed was. The room was dirty, paint peeling off the wall, the entire walls were just beige/cream paint and nothing like the pictures you see in the advertisement, parts of the concrete were chipping off the walls the floor in the bathroom had yellow stains everywhere, it was genuinely disgusting. After we complained about the dire state of the first room, we were moved rooms and the second room we were given was even worse! The second room has an absolutely vile damp stench and the ceiling and plaster was falling off the walls, old creaky spring bed and broken and battered furniture. To top it all off, the staff were just unpleasantly rude and quite clearly did not care at all. When I complained about the hotel the staff were rude, they told us a new room would be ready at 10am and wasn't available until 2:30pm. When talking to me, the staff kept stopping and going and speaking with other people, a complete disregard for any professionalism. We ended up checking out as soon as we could and found another place to stay it was that bad. I would absolutely not recommend staying here at all.