Very good treatment from the staff

The furniture was quite old

Nothing

The hotel smells of mold or mildew. The mattress were hard as a brick.

Great location and gardens.

The reception staff were quite rude when we were shown to a basic room when I had booked an upgrade. Even on showing the confirmation email it took quite a lot of time for them to agree to change our room. The parking is quite hard to find as the numbers are not in sequence. We booked a table for a romantic dinner for two and were given a round table for ten people. The most worrying thing and a real security issue is that every room key seems to fit every room. I discovered this when I went to the original room by mistake and the key let me in. I tried this on our friends’ rooms and the same key worked on four different bedrooms. Their keys also all worked on everyone else’s rooms. I mentioned it to reception but they didn’t want to know. We were therefore very careful not to leave anything valuable in the rooms and I was a bit concerned about someone walking in to our bedroom at night if they had got the wrong room by mistake.

Very good located and good access to train station, bus, restaurants and shops.

Pool could be cleaner.

The garden, the overall structure, the location and the swimming pool

The services (room, restaurant, breakfast) are very poor and the hotel might need more maintenance

Nothing

Everything

It is a nice property and the rooms are big.

It needs renovation. The hotel is not directly in Napoli, but there is a train that goes to the city ca each 15 minutes.

Nice that it had a garden and a pool and fairly close to Pompeii. Staff were also nice. Bedrooms were big and air conditioned. Beds were comfy. Grand entrance.

Terrible shower, not great breakfast, no tea making facilities in bedroom. Surrounded by quite down at heel buildings