Customer service and beach, sea

Food wasn’t good enough, everyday same things

Food

Too old and old fashion for what we paid

The variety of food, entertainment (even tho animation not even once came to us), pools, big rooms.

Cleaning knocks even if you put the “do not disturb” sign, staff barely speaks any english, i got a parasitic infection from their food, was in the hospital for 1.5 day, they havent even said once sorry…

Absolutely perfect for families. Everything has been thought of. They really can’t do enough for their guests and especially the children. Food was great, with lots of offerings in the restaurant as well as the pool bars throughout the day. The pools were clean and a good temperature We made use of the Spa, the bowling alley, zoo, water park - all were great! I’d recommend this hotel to anyone with a family and to family and friends

If you download the hotels app you can communicate with staff. We once asked for clean towels and noticed the same dirty towels had been folded and put back- my husband messaged on the app and it was sorted before we returned to the room. So really I wouldn’t say it’s a negative - they listen if you ask or offer feedback

The entertainment, the pool and the whole complex

The rooms were old and not even close to 5 star hotel

I liked the pool , the room was big and comfortable , clean .

There is no variety of food , mehmet k was on reception low manners

Very nice pool-site

The food is absolutely disgusting. It has to be the worst food I have ever had in a hotel. Unfortunately we stayed for 15 nights with this food but had to eat in town many times which cost around €120 each time. It's terribly bad when you've paid for all-inclusive meals. Tell me why you serve liver, fish that is not filleted, sheep BRAINS(!!), and the same meals almost every single day? I ended up eating almost nothing but potatoes the whole holiday, for most of my meals. We also asked for more normal beef, but there was not even a chance to see it beeing any better Nothing about this is 5 stars - and it's definitely not worth the price

Interesting architecture and the facilities layout of the resort. Landscape is lovely and well thought out.

Lifts are bit of a small capacity and also situations with the day beds around pool and beach area. By 7:30 they are all taken ( towels are left on them) and people are absent for most of the day.

Family friendly accommodation, lots of activities to keep everyone occupied. The beach on your doorstep! Perfect for those days you want to be away from the pool. We were able to make use of all facilities (pools, water park, snack bars, etc) of all sister hotels (except main restaurant).

Short dinner service time… two and half hours seems a bit short for the number of guests, seating was always difficult to seat family of eight.

dinner food

reception at the arrival

very nice. good location. the beach is wonderful

Food ok

No tea in restaurants or milk in room

It has a very nice beach, so friendly staff, good activities, big verities of food with meduim to good quality, several kind of meduim quality of free alkohol, very big green area and many snaks places and bars

Good quality alkohol was not free while it is ultra all inclusive system, some of bed cover sheets were old and torn, we were in beach house it was with old maintenance not look like 5 stars specially in bathroom and bed was not very comfortable .

The food was amazing - varied and plentiful and excellent quality. The beach was clean and wide and well-kept. There are ample activities for children, including two playgrounds, a children's club and a mini-golf. Football and pitches and tennis courts - lots to do for a week.

The staff is a weak point. Personnel were not particularly friendly or helpful. The electric car driver, taking a mother with three kids with luggage to the taxi, would not help load the bags in the car - just unload them in a pile and leave. The waitress seemed annoyed with our group for no apparent reason, as if deigning to look after us. Entertainers in the children's club were lovely, but spoke barely a word of English. Maids started shouting in the corridors from 7 am, disturbing the children's sleep. Also one child's expensive Crocs sandals were stolen from the pool area and never found.

Location

There is no clear indication of what each dish contains. we are vegetarians and we had to each time ask what is vegetarian. Many dishes were displayed as vegetarian but had meat in it ! You have to pay for iron on hourly basis which I found was a rip off. probably they can ask for deposit for each hour and refund back !

Can't describe all the issues because of character limitations on Booking so have to short it as much as I can but that doesn't show all the picture and utter disappointment with this place as we booked big family room and paid quite a bit extra but not received even cheapest rooms worth, having to report issues on daily bases for 5 days in the row until we decided just leave one day early! Even do they were fast to fix some of the issues, some weren't fixed fully or just ignored. To be fair their management tried to get us to stay for our last night but it was far too late, after all the issues there was nothing to salvage at the last minute!

Broken sink, leaking bath, no hot water in sink, no Aircon during low season, staff not respecting privacy and entering room within seconds after knocking door without giving guests a chance to get their pants on. Nor caring about guest safety at the beach and driving tractors close to little babies! Management seems to be out of touch about the issues until you go directly to them! Had to leave hotel day early and so far haven't seen any refund for ruined holiday nor any response! Hotel could have been good if not for bad trained staff and management who doesn't address issues timely.

Relaxing place. Variety of food for meals

The indoor pool wasn't heated

Complete luxury the have a blue flag beach a 180 view lift that take us to the lift this hotel takes luxury to a very happy level and it is a very nice place to be better for romantic get away or family with toddler as no water park.

The other lift is internal and central very dark as I say absolutely floorless

landscape and beach was very nice. foods variety and taste were acceptable. they did early check in and late check out that it was very valuable for us.

Outdoor pool was cold and indoor pool was not warm enough. There were not outdoor barbecues and the pool restaurant was closed. entertainment programs were not interesting. disco was closed.

the beach is great and the bungalow was close to the beach and quite quite and security around.

they cut from many typical services such as food quality. Not much communication and hobbies provided for guests. the food was almost the same in many sections every day. the room cleaning was forgotten one day and i killed two cockroaches in the room which weren’t picked up during room cleaning which means it was a poor and superficial cleaning. the room was big but the bathroom was small with a brocken shower head. once i shared it with reception they offered a room in the main building not similar to what described in the booking besides they didn’t even apologise for giving me an unclean room with cockroaches. They offer very expensive transfer.

Very very good hotel Very friendly staff Nice food I recommend this hotel 🛏️

The food was good. The treatment of the staff was good and warm, except for 2 people at the reception.

As you wrote during the reservation, this hotel should be Ultra All. Upon entering the hotel, we realized that it is not even all. This is not right and I can no longer trust your site The water park was not active. The room facing the sea was not interesting because the height of Okabe was high and the sea could not be seen well. The opening and closing time of the restaurant for lunch and dinner was short and there was little time. Water The indoor pool was not too hot and even cool. Smoking and non-smoking rooms were not separate. Not having a shuttle to the city center. The furniture in the room was not complete, such as toothbrush and toothpaste. The refrigerator in the room was not working well.