Beach access

Restaurants on the property are super slow. Along with this, the entire resort shuts down around 7pm so there isn’t much to do beyond that time. My biggest challenge was that the front desk was very disrespectful and unaccommodating. We had to leave 5 days early because my fiancés father passed away. Despite our sudden early check out and extenuating circumstances — the staff refused to reimburse us for this. This made an already devastating situation even more difficult.

Staff was friendly. King size bed was so very comfortable. The room was cleaned daily. Housekeeping is honest, I say this because I left the safe open with lots of cash, and they never touched it. Our daughters rooms in another building were updated, a walk-in shower, large closet, and a court yard view. This place was amazing. Even with all the hiccups. It was a great place to stay.

Being hijacked for a sales promotion right after checking in to the hotel. Very inconsiderate, not to mention being inconvenienced. We paid 3k± for what was supposed to be a king oceanfront view. We could only see the ocean if we stepped out on the balcony and turned right. Way to overpriced for what we got. During our stay, the hotel ran out of washcloths and stopped providing free bottled water. When we inquired, we were told they had an influx of guest that had arrived ..... ? We were on day five with four left. There wasn't a cozy lounge for two to sit. Some of the lamps didn't work, and the draw curtains for privacy were broken. Don't expect the refrigerator to get icy cold. It never did. Check your bill when eating at the hotel restaurants. Some waiters will pull a fast one to keep your change, so watch out for that. Car rental service at the hotel was a disappointment. We were a family of seven, five adults and two kids, so we needed a van. Even though we scheduled it a couple day in advance, they couldn't produce one. They gave us two cars, which was not at all what we were expecting, and yes, we still paid, there was no courtesy for their mistake. This happened on two separate occasions. If you're planning to use the gym, make sure your room key has been activated. There is nothing worse than being prepared to work out, and you can't access the gym. There were lots of people walking away. So make sure to have them activate your room key card before getting whisked away. If we don't leave feedback, how else can one improve. In general, it's not as bad as it sounds. Enjoy your stay!

Everything, views, staff, and 5 pools so never feels crowded! Water pressure in the shower is amazing, and it doesn't feel hard. My skin and hair felt amazing. Staff was so nice from the time you get there to just around the grounds. Staff ready in Golf carts to take you all around if you don't want to walk. Not high pressure Staff for activities, sales etc like at other resorts. Actually, it is very peaceful. Food was affordable for the most part, they have so many options, different restaurants, store on property to buy food so whatever your budget you can find something. Uber to town is about $13 US for a smaller car for 4 one way.

Tequila volleyball is not all tequila, it's watered down with lots of soda which was not very cool. Oh and 4 hot tubs, 2 out of the 4 are usually cold but usually there are at least 2 that are hot. Other than that it was really great!

Beautiful pools and grounds

Couldn’t go to beach

Food was excellent.

Location

so clean and beautiful

prices for the food and beverages

Everyone at the property was really nice. They are dressed you by your name. They watched out for the kids very inviting very nice. Everyone was very nice.