The staff weren’t friendly at all. The rooms are dirty, I had allergies on my legs because of bed bugs. There are mice inside the room. The bathroom door’s lock was broken. The price of the room wasn’t worth it at all! I will never book on this property again. Please check their registration because there was no Vienna Hostel in the list at the building, they let us stay in the 17th floor, it’s like a hidden place not even accessible by elevator.

It was bad. Smelly. Not clean. Wi-Fi was poor.

The room and tight space.

staff

nothing

The place is very accessible..budget friendly..if just for a place to sleep and bathe..

Some staffs are friendly..but a lady in the reception doesn't even smile and and quite intimidating..

Location was good

Facility

The staff was friendly, and helpful. Airco was ok.

First of all....Vienna Hotel or Hostel....doesn't seem to really exist. When I got there, these people manage a ton of individual hostels inside the same building. You will get a spot on whichever of their properties has space at that time. The hotel that I booked, was not on their list...so I guess this is just an entry name they give. I guess the deal is...if a property they own gets too many bad reviews....it magically disappears and gets restarted with a different name..... The room was 1/3 of the size they said during the reservation....if I would extend my arms, I could touch both walls. The beds were horribly uncomfortable....I didn't get a single good night of rest here. The room is flooded with smells, and all around this property it seems they are constantly cooking so you feel like you are sleeping next to a 24/7 kitchen. The location is very central, but there's a very shady vibe...specially at night.

Great location, value for money, all my request is granted.

Near to access with MTR and other shopping centres

The female receptionist is quite rude. i just told her that I messaged them via Booking.com and not reported them. i haven’t gone to the reception because I’m in the middle of a meeting via online. i checked in without toilet paper, tooth brush, towels or even slippers. It is one of the basic expectation to any guest house and due diligence to have it all ready once the guest checked in. She scolded me on a condescending manner that this should not be a big issue. I wasn’t being argumentative that time but I just said that I requested towels via booking.com. I will never go back to this guest house. Aside from that, when I checked out, this male attendant rolled my eyes on me because I doorbelled on the reception little did I know that he is sleeping. So I gave my keys and shood me away because apparently, I disturbed his sleep.