location to city centre

We have just returned from staying in your aparments that are described as luxury accommodation which is reflected in the price.We are both decidedly underwhelmed by the quality of the accommodation together with the very poor standard of cleaning.As can be seen in the photos the communal areas were below what would be expected and the linen was not of a standard which is not acceptable given the recent pandemic.The pillows and duvet were stained,the bottom sheet did not fit the bed and the quality of the pillows and bedding were far from luxurious.The bathroom though pleasant was let down by the level of cleanliness and the poor standard of the towels which were thin and discoloured .The hand soap did not work and there was no toilet roll holder which although not a deal breaker would be expected in a luxury apartments. We were exasperated by the discarded pizza boxes and left over pizza that were left in the lobby for the duration of our stay which as well as unsightly could attract vermin through the door which was often left ajar. In view of the fact that the apartment was nowhere near clean when we arrived we feel it is unfair to charge us £50 for cleaning when it was dirty on arrival which resulted in us having to clean it ourselves.I know for a fact it was much cleaner than when we arrived. We feel that the very least you could do is to refund the cleaning fee for the reasons given above. We would appreciate a prompt response to our concerns. We look forward to hearing from you ASAP Regards Pauline Avis Mike Sharpe Apartment 76 Friday27/5 to Sun 29/5

The property was very nice, clean and had a good location.

The mattresses for the bed are two singles made into a king zise bed, so you sink in the middle and it makes it not that comfortable.

Great for our weekend get together. Was really useful to have a full kitchen. Main bed & sofa bed were large & very comfortable.

Lots of light, great comfortable king size bed. Just a short walk to where we need to be and to the centre of town.

Not a dislike exactly more a surprise as I hadn’t read the notes that there was no hairdryer or toiletries provided. Luckily I brought my own toiletries and was able to borrow a hairdryer. Travel a lot and this is the first stay in many where these have not been available.

The service ( best customer service ). Extremely polite and helpful. Location Aesthetics Contactless checking Free parking

N/A What’s not to like about it

The cleanliness was amazing, such a lovely relaxing atmosphere, so comfortable and modern, almost everything about the place was perfect.

The kitchen itself was excellent, only minor flaw was cooking equipment provided was best the best, but everything else was perfect

Good location within walking distance of the high street and park.

Very smart modern apartment, good shower, comfortable bed.

Two adults and 2 children stayed but the double bed settee had a double duvet but no double cover! Had 2 single covers which obviously didn’t fit! Only 3 towels provided. Only 1 pillowcase for 4 pillows! Only 3 knives and 2 forks.

Lovely flat ideally situated in St Albans near the station. Great facilities including lovely power shower and a great functioning kitchen area. The bed was lovely and comfortable. Great views from the flat. Added bonus of having access to a Smart TV to access Netflix, Amazon Prime, Britbox etc. Morayo was very communicative before and during my stay and having the added bonus of a contactless check in so need to collect keys

Nothing at all - perhaps a small bedside lamp might be beneficial but other than that the flat was more than adequately equipped

Very clean nice views