Great, modern hotel in the middle of the tourist area. Long but easy walk from the train. Restaurants nearby for dinner. Breakfast in the Italian restaurant in the hotel was fine.

商店街就在旁邊

如果有浴缸就太棒了

清潔だった。 ロケーションが良かった。 オシャレだった。

特にない。

酒店設計及舒適都非常好！位置方便就係井澤銀座內！有免費停車方便自駕遊！

設計新穎，空間寬敞，地熱設備超讚

WiFi 實在太差，看YouTube 一直轉圈圈！

部屋が広く快適。夜は雪が降り始めたが床暖房も付いていて室温は全く問題なかった。

Location was good. Room was clean and big.

Room lighting was a bit dark. But otherwise everything was great.

設計很棒客房有地暖非常舒適，溫馨的旅館

In Center of the city English speaking staff The Italian breakfast was fantastic

No facilities like gym or onsen

Fantastic setting

No typical hotel lobby to drop off passenger

The location is a bit far away from the station.

Hotel is a mix between Japanese and western style, like most of Karuizawa actually. Good location in the center of the town. They have rooms suitable for families, ours had two bunk beds for instance.

Perfect location. Clean & spacious room. Good amenities. Friendly staffs.

None

Yes it is lovely 🥰

Not much

location and service attitude of employees.

room is spacious and clean

location and parking is a bit difficult to find, it’s close but hard to find the right direction to go in, need to ask the staff to locate the parking lot

If you're staying in the area, this is nice. Excellent location in Kyukaruizawa (in an upscale shopping plaza), modern rooms.

The hotel is your typical western modern hotel. While the location is central, you do have to catch a bus from Karuizawa to Kyukaruizawa. Kyukaruizawa mostly shuts down at night, and by breakfast there's maybe one bakery open on the entire street at 8am.

very clean and well located. the concierge was very helpful. wonderful stay.

Great customer service; convenient location

Non

Great location, clean and cosy room, great support from the staffs. This hotel is also good in price compared to other hotels in the same area.

when you access to the rooms, it is an outside area which you need umbrellas in case of the rain(hotel already has plenty of umbrellas, but a little bit inconvenient. Also it will be great if the hotel can provide dinner since most of the restaurants in this area close early.

staff, location, room,

Good european (Italian) breakfast. The location of this hotel is good, close to the shopping street. The room is clean with large bathroom. Staff are friendly and helpful.

The room size are not according to the size as stated in the booking condition (not smaller but some are much larger). This caused confusion as we have booked for a group with the same room type, some get larger room and some get much smaller (the smaller room size is still according to the booking condition).