Great cabin and a convenient location. Only complaints were figuring out the door code and construction next door.

In the beginning we started out quite frustrated with your organization in general. We had booked our cabin a few weeks in advance, and had already paid the full price. My wife's aunt had a massive stroke 2 days before we were supposed to arrive on vacation. With no options left, we asked if we could please receive a refund. "No" was the resounding answer. When asked if we could make it for another weekend in the future, still paid for of course, in order to take care of a family crisis. Again the answer was a apologetic "no." Therefore we were resigned to get there half a day late, and leave very early early. It was quite a shame because the whole experience was something that I would have never believed. I can brag on a dozen things about the place, there is not a whole lot you could do to improve any aspect... except your refund in emergency policy.

I will start with the good. The cabin was very clean and the amenities were aplenty, including working fridge, dishwasher, arcade system, Wi-Fi, TV with cable, and grill. It was also great having fully stocked cabinets that included drinking glasses, plates, and silver utensils. The cabin was also conveniently located just 15 minutes from downtown Gatlinburg. While this was all great, there was much to be desired regarding the cabin and listing description/pictures. First, the pictures are strategically shot at certain angles with wide lenses to give the appearance of a large, comfortable cabin. However, the cabin and rooms were surprisingly quite small, the upstairs bedroom didn’t even have a closet. Second, the listing description includes various exaggerations and missing information. The cabin should state that it only sleeps 4 adults comfortably (2 couples) as the sofa bed was unusable even for 1 adult. Furthermore, we booked with the intent of bringing two dogs which was allowed based on the listing. However, after booking and receipt of the rental agreement, we were surprised to see extra fees and strict criteria for the dogs including breed and size. While this is certainly understandable and the management company was gracious to work with us to resolve, this should be better disclosed.

All-in-all, we managed to have a great time and the cabin worked out okay given the limited availability during the holiday season. If we had a better idea of the specifications/restrictions of the cabin prior to arrival, I would have gladly given it 4 or 5 stars.

Location was great. Really hated the construction going on behind cabin. Cabins furnishings need to be updated. Hairdryers were not even provided in bathrooms. Shower in main floor bathroom did not drain well and we had to plunge after each shower. The cabin was a little crowded with 5 people but it was manageable. With a little updating this would be a great little cabin in a great location. Overall my family had a very good time there.

Our cabin was so nice and cute! We really enjoyed our stay we will definitely stay here again.

Overall, we had a pleasant experience at Divine Escape! Very clean and cabin was well laid out for 2 couples...a baby...and a dog. Easy to find and very close to downtown Gatlinburg. A huge suggestion...both beds squeak very loudly...enough that our baby woke up when we moved and we could hear the bed upstairs squeak every time they moved. Please note that if you're looking for a view...this cabin isn't it...back deck had a view of a construction site.

The cabin was very clean and ready a bit earlier than check-in time.
It is in a little community which you can only tell by looking closely at the pics. My sons loved the arcade game and hot tub. The back porch was nice w about a 50 deep forested space...beyond that was construction of new apartments. It was surprisingly quiet though.
There are several routes to getting there if traffic is too much.
In the Arts & Crafts community so there were plenty of artsy shops to visit. The Alamo is 5 min away, downtown Gatlinburg 10-15 depending. Pigeon Forge roughly30 min.
I would use Eden Crest again but would look for something more secluded.
Eden Creststaff very helpful and courteous.

We are a family of four and we had an absolute awesome time in the Devine Escape cabin managed by Eden Crest. It was a pleasure from beginning to end and we will most definitely make use of the services offered by Eden Crest in the future.