quick Uber to JFK, clean, spacious

Beautiful resort, clean and comfy bed. Thepton at check-in was very nice. I’m sure I spelled his name wrong, sorry.

I was a guest at Resorts World NYC and requested a late check out for noon. Stephanie Jailall told me they were completely booked and couldn’t accommodate a late check out. Instead I paid $184 for staying 2 hours beyond the 11am check out. When I checked there were still plenty of rooms available to be booked. Please see attachment. In addition there was no television service this AM. Stephanie Jailall told me there was no service recovery due since it was weather related. I am attaching a photo of what was on the screen this morning.

Very modern, nice staff, lovely rooms

Wouldn’t rate this as an airport hotel. We were lead to believe there was a shuttle from JFK so made our way to the shuttle bus depot (with 8 bags and a baby) only to find out there is no shuttle to the airport. It made an already long day of travel much longer

Everything was perfect. Ash, in the reception was so kind and welcoming. He let me stay until 13h in my room and I didn’t have to pay for breakfast. He was truly kind.

There should be at least one more loo paper in the bathroom.

Great location and wonderful staff. Convenient to JFK.

Room was too hot or too cold. Very noisy late at night with the casino crowd. The restaurant (steak house) was good but very expensive for the quality.

Stayed here twice while dropping off in Aug picking up in Dec from JFK. Overpriced considering no valet or even help with our luggage. Service OK. Restaurant available WAY OVERPRICED and certainly not worth it. Will bring my own food next time I will travel out of JFK.

Price didn't match the service or accommo.dations

La chambre était vaste ,comme indiqué sur votre site,très agréable,très bien agencée , la salle de bains avec une très grande cabine de douche , et le petit plus,la bouilloire ou cafetière que j.ai appréciée,devant partir très tôt de l'hôtel pour mon vol. Le lit ,très confortable , j.ai regretté de ne pas pouvoir y rester plus longtemps.... En plus ,l.hotel n' est qu.à quelques km de l.aéroport, appréciable,surtout à New-York, de pouvoir s.y rendre en taxi en peu de temps Petit plus,une somme de 10usd est offerte ,à dépenser dans le petit mini market,dans le hall.

Je pensais que le lendemain matin,devant partir très tôt, on m.aurait remis une facture,mais a 5h,je n.ai vu que 2 personnes qui n.etaient pas très loin de la reception mais pas de réceptionniste,donc j.ai déposé ma clef sur le comptoir. Cependant j.aimerais bien. Que l.etablissement me fasse parvenir une facture

The location was great. Train station close to resort. That made it easy to get to Time Square also if you wanted to take train anywhere

Once I checked in and given room. The staff who checked us in didn't mention that key cards needed in elevator to get to rooms. We try a few times hitting bottom to our floor and using different elevators thing they were down. When we were looking for stairs to try to get to rooms another way. The security guard asked us did we need help. We told him the elevator weren't working and looking for stairs to get to room. He walk us over and show us you needed to scan key card for room to get to floor. As he was showing us the same thing happened to another customers she was jumping from elevator to elevator. The security guard showed her how to get to room as well and explained everything to us on they way up to room. This should've been discussed during check in process. The front staff needed better training on how to direct customers on faculties and what in the area like the train station is just across the street if you need to get around and what restaurants area available on site or near area. Also I repaid for my room and the staff at check in was trying to charge me again. They have a whole computer in front of them and they couldn't see that information. When I told her it's prepaid I shouldn't have to pay again she then she started looking a what was on file. Front check in staff not friendly and your working in hospitality field. They seem like they don't want to be there.

Clean, modern and close to airport

All of the staff I asked gave me the wrong information. There is no food available for breakfast and nothing for lunch except for one restaurant. The main outside entrance had garbage outside, stains in the sidewalk. For a Hyatt it should have been cleaner.

It was rain very hard that night and the clerk was very rude. Told me to park my car on the outside parking lot. Leaving me to walk back to the hotel in the stormy rain. Not only did I get wet but so did my clothes...

I thought that the staff was particularly good and always helpful. My needs were completely met.

There was nothing I did not like.

Exceptional clean

I liked that it was close to the airport, and that it was a whole lot of parking.

That I had to go into the casino to buy food past 10pm.

pessoal bem educado

nada, tudo excelente

Very nice and very clean

Easy access and lots of parking

The closest I could get to JFK with a restaurant while driving in from upstate NY and had parking

No valet when we had luggage. Daughter was leaving for 4 months overseas so we had 2 large pieces of luggage; we had no help except to open the door for us. Then...I had to park myself and walk back. I would have been OK with that if it had been a cheaper place to stay!! I expect more if I pay more!

Property was clean and rooms are larger than the average NY hotel room. Very close to both airports and parking is not only free but plenty of it!

The breakfast costs $25 and was not worth it at all

Very clean, very comfortable, 10 min drive from /to airport

Transfer from hotel to airport: transfer itself was ok, but the hotel personnel assured us that we will receive a bill for it (2xtimes I asked for proof of this as we had a flight cancellation and I explained them that I need it for reimbursement)… and at the end we received very strange paper …

N/A

Room temperature inacceptable, 69 degrees. Took two hours to get someone to fix it, as the A/C control in the room was « restricted »!

breakfast area is very small with limited food options especially given the size of the hotel

I liked that the laminate flooring and the automatic lights in the room. The TV was pretty massive and that was nice. We liked that the door was opened for me and that the staff was nice to us all the way to check-in and even offered to help us all the way to our room.

The refrigerator was only for water and not to keep food cool.

Service

Too much service, so too much tip i have paid. Hard to reject all of the service

Booking was 100 more than list price

Booking overcharged