Friendly staff

Cold shower even after running a long time, old and uncomfortable bed, really over priced for the quality

They are obliged to give me an invoice. They do not want to send me the invoice for my stay. They say booking is responsible for it, and in every hotel i’ve been to, they print out the invoice for you at checkout. This is completely unacceptable. And staff answering my phone calls are rude because they will not do what they need to do. Come on, it is not that big of a problem to give your customer an invoice.

Very friendly staff. Great location close to the airport

N/a

A newly refurbished room

Noisy old air con in the room. Single glazed and no ability to open the window any longer ( originally it would have but very tired infrastructure). No fitness room or luggage storage (which was advertised as being there). The hotel is about to be refurbished and shouldn’t be charging these prices until it is complete

Friendliness and room update

Shuttle Never showed up, missed my flight

It’s being re furnished ,I stayed on the new floor and rooms were bright clean and perfect

Just the old dated look about the place but it’s being re furbed so it should be amazing when done

Renovated and clean

Coffee machine broken

Our room had bed bugs

Renewed Comfortable

Reception area very hot Slow in processing the guests Pick up shuttle very late in getting guests from airport in and out

We needed a over night stay between flights. We choose the Radisson because it appeared to be close to the airport and they had a connecting shuttle service, which we did use on our continuing flight back to the UK.

Hotel shuttle stopped at 11pm We arrived at JFK just after 11pm and had to get a taxi. The first yellow cab driver refused to take us and told us to catch a bus (no buses running at that time of night to hotel) as it was too close from airport to hotel and the 2nd driver was not happy taking us and was very rude. It cost us $26 and a 10 minute drive, so not a walk away…..

The staff was excellent

Mix up with reservation; staff opened room as the hotel was oversold.

Beds were comfy, pillows decent, large room, large TV, housekeeping knocked a few times to ask if there was anything they could get for us (was a little annoying to keep having our movies interrupted but was nice that they wanted to make sure we had what we needed).

Shower leaked, staff was less than pleasant (except one lady was super sweet - wish I remembered her name), breakfast was included but needed vouchers (which we weren't told about) and the lady at breakfast was super rude about it. Then we confirmed everything, was told she marked us for both days on the voucher but the next morning, the new lady was even more rude about it. We told her that the other lady already had our voucher but she said that wasn't true and we had to pay. Went to the front desk to get a new voucher and that lady was also rude and said she could only give us a voucher if our airline covered it? We told her WE paid for the room and it included breakfast, she kept arguing with, then finally looked up the room and said 'oh, you're right - next time just tell me it included'. We did - multiple times.

They didn’t accept our booking and did not provide us a stay.

It was a terrible experience, we travelled for almost 20 hrs and had a flight canceled so had to book this hotel for the night but the staff at the property didn’t accept our prepaid booking. We didn’t get to rest at all and above that we were charged approximately ₹40500/- . I was traveling with my young children, it was so heart wrenching to see them struggling to rest in the night with heavy luggage. I have ever had such bad experience in my life. I also wrote an email to booking.com but have not received any reply regarding the refund. So now I am free to write about the worse experience of my life on social media and would not miss any platform where I would not mention about the worst experience of my life. Once I reach back home in india, I am going to sue them in the court of law so that others can be saved from such worse experiences.

Rooms were nice, good view

Charged $35 for parking even though we had a room. Valet said the parking was included. It says breakfast was included then it wasn't for our room when we went.

I like how close it was certain places.

THE STAFF AT FRONT DESK!!!!!!!

Good location, clean, comfortable room

terrible noisy air conditioning - we couldn’t sleep with it off as it kept switching on and off and finally we left it on - freezing.

Rude receptionist but second day a lady was superb to me.

Rude receptionist. I complained that shuttle bus didn't turn in for an hour. He told me I was lying. The worse customer service person I have ever met.

I would not recommend staying here.

nothing is good at hotel

none