Only the check-in night(1/25), the front desk lady is very nice to us and the next day (1/26) morning front desk lady is very friendly. 1 night shift lady was very rude to customers.

Great place to stay.

only person with a smile everyday was the overnight clerk at the front desk. (jan 22-29)

A good one in the area.

Great place and area

This is the second time I have stayed at this hotel. Lots to do in the Pruneyard shopping center that is right behind the hotel. Shopping and dining options available in a nice clean walkable location. Hotel staff are super friendly and helpful. Rooms are super clean as well. I don't really have anything bad to say, except for the breakfast buffet. I did not try any of the menu items, but i thought $21 was a bit pricey for what you received on the buffet. Equal to a buffet I would get at Hampton Inn for free.

The Doubletree was clean and accommodating considering Expedia did not contact the hotel to rebook our room after I had changed dates

Great place was by everything we needed and close to the event we were going to.

Great shopping and entertainment options within walking distance. The rooms, although clean, had an institutional and basic vibe to them.

This is a well-maintained hotel. It is well-located by a shopping center with diverse amenities.

Loved the proximity to great restaurants and shops. Hotel was quiet and very comfortable. Would highly recommend.

I love this hotel it’s so convenient, clean and comfortable. I’ll be back again.

Staff was extremely polite and welcoming. The cleanliness of the room was off the charts. Also, loved the convenient location--the Pruneyard has so many restaurants and a movie theater. Great place to stay.

Housekeeping is a bit questionable. Did not change or replace glasses or disposable cups until we complained to the supervisor. No apologies or whatsoever from him. Other than that, everything else was fine. Majority of the staff were courteous and friendly.

I will always stay at this hotel.. clean, convenient, comfortable, affordable.

I ordered a room with a kitchen. When I check in and try use it. It wasn’t working. I tried call the front desk no one was answering. I walk up to the front desk and I was told the technician wasn’t in and I would be able get it fix. I specifically got the hotel with kitchen to cook and I wants able to. I’m not happy with my stay there and wouldn’t go back

First time at this doubletree and it was fantastic. The room was spacious, the staff was so friendly and helpful.

Great hotel with fabulous wakability.

Lovely stay even though there was a miscommunication regarding the free breakfast.

Good location for restaurants, local shopping store, no chain stores, good freeway access

Great place

Only issue was our room was by a side entrance and the door opening and closing thru the night was loud

I was a little disappointed that everything closed up at 10p and there was nowhere to eat after i was at an event all day. Also, the lobby area is very loud in the rooms.

This is a great hotel when visiting family. Room was comfortable, however, we were hit with a VERY strong chemical smell of cleaning products (bleach) when we entered the room; it never dissipated our entire stay. Dangerous for health; it made us nauseous & gave us bad headaches. Even when we woke up, it’s all we could smell. We told front desk clerk upon checkout; she apologized & said cleaning staff sometimes uses bleach to clean. She was very sweet & sympathetic to our concerns. A 2nd front desk clerk chimed in & said, “At least you know it was clean.” Not a good response to someone who felt ill from the smell of cleaning chemicals. There are so many other safer, odor-free cleaning alternatives that don’t jeopardize health. We want to stay there again, but only if there isn’t the intense headache & nausea-inducing odor of bleach for entire stay. It’s our hope that hotel staff sees this review & changes their cleaning protocol, because other than that it’s a great hotel. Hotel is a little noisy, but it’s to be expected for a hotel located in a busy shopping center. Parking is difficult especially at peak hours; there should be parking spaces designated for hotel guests only so we’re not competing with shoppers & diners for a parking space. We visited hotel bar for a cocktail & really enjoyed our interactions with the staff. We also liked that we could dine if we didn’t want to leave hotel. We highly recommend this hotel, but only if there’s no strong chemical smell in room.

Rooms and bathrooms, and beds were clean, updated, and comfortable. Accessiblilty was good and walk-in shower was helpful. Front desk and hospitality however were unreachable when needed in evenings. Breakfast options and the staff were good.

Great location. Clean rooms, comfortable beds.

All good so far.

Very much enjoyed my stay at Double Tree/ Pruneyard. Nice, quiet, clean accommodations and most of the staff was very nice and helpful.

The walls are paper thin and you can hear people slamming doors in the hallway at all hours of the night. The room is nice. Bathroom is great. We had to unplug the air-conditioning unit because it would not shut off even when we turned it off. Location is great with tons of amenities surrounding.

Place is great. Super helpful staff, convenient location. Plenty of stuff to do close by. Parking is very tight and I couldn’t connect to Wi-Fi despite being a Hilton honors member.

Beautiful property with plenty to do around it.

It was a fantastic place to stay for two nights....I would have offered the highest recommendation in terms of facilities, staff friendliness, comfort, location, etc. However, late yesterday afternoon a wedding party gathered around the pool outside room window....All was pleasant until DJ cranked up dance music that continued into the evening at top volume....It was like trying to relax inside a booming disco....Although I wish the newly wed couple a great future I was not pleased to have several hours of quiet and comfort stolen away....Don't know why that location was granted to a loud wedding party but it was a terrible decision by management in terms of many other hotel guests like myself....An hour or two in the afternoon would have been an issue that I could have easily ignored but this went on for several hours that tested my patience....I did not complain but certainly did not want the harsh reality of an otherwise lovely weekend to go completely unnoticed....Please revise your booking decisions....You are primarily a hotel....Act like one....Consider your other paying guests....For Future reference please Invest in a separate venue for loud parties....Thank you in advance for your Attention to this One Complaint