Everyone was very friendly and the rooms and place beautiful- only issue was it was a little noisy in hallways from guests

It looked clean, but we got bitten by bedbugs!!!😡😡Room 1708

We did not have a working shower for both nights of our stay

Never book this property

It was a good property

This hotel charges us 4 separate incidental deposit charges on 4 separate days $600, $740, $340 & $199. My daughter needed to stay a week wile still going to collage every day, her roommate had Covid. We originally paid $1,133 for a week plus $600 deposit. But hotel continued to charge extra deposit charges for no reason and would not help to fix it. 3 days straight I tried calling 3-6 times a day. The employees answering the phone would put me on hold and then drop the call. I was calm and kind, regardless of how horrible I was being treated. I tried emailing the Hilton web sight for help. They connected me with a manager from a different hotel, then a reached again and no reply. My daughter tried to ask for help at desk and they told her they charge every day for deposits and she’ll just have to wait for check out to see what happens. I’ve stayed at this hotel many times, it was my favorite in Boston, never once did I receive more than one deposit charge. So in total we were charged $1,133 for room and $1,900 in deposit fees!! My daughter is quite, just was going to classes all day there was no issue or reason for these extra deposit charges. Accidents happen, I get we all make mistakes. But to ignore a problem to not admit or try to fix a mistake for a guest and to continue to add unessasry charges to 18 year old kid, intimidating them and refusing to help them is beyond bad customer service!

The veiw from the room was absolutely beautiful. It was pretty clean, and overall a wonderful hotel. However, we were checked into the wrong room. We reserved a King bed room, and somehow got stuck in a double queen. Other than that, I'd say the stay was pretty nice.

Great view of back bay Christian Science church! Shower was not hot enough and water pressure is weak. Bed was extremely comfortable! Very convenient location.

Very nice. Came into Boston for a medical appointment. Clean hotel central location. Only complaint is no charging stations for cell phone and Apple Watch.

The staff at the front desk was not helpful and they were very rude when I asked about an extra charge I received without any notice. The hotel itself is fine, nothing great.

We loved the view and the fact we could walk the city and be at Fenway in about 10 minutes. However, we did not get the room we had clearly reserved and paid for, we were put in a room with 2 beds instead of the king and the room we reserved would’ve been way bigger than the room we ended up in! Other than that, our stay was great! Do not recommend breakfast at the hotel either.

Hotel is clean and modern. Good staff. Room decor is dark, which I don’t like.

It’s a nice hotel. Walking distance to a lot of things specially the museums.

Friendly and helpful staff plus nice location. Would stay again when visiting Boston!

Good stay

The hotel check-in guy was a bit rude, but overall a good trip

Great for everything to do in Boston

Very dated room. Stay was not that comfortable.

Front desk was helpful and friendly. Room was clean and quiet.

We came from NYC for a quick weekend getaway prior to upcoming medical procedures, needing to get our minds off a pending hospital stay. Even though we arrived early, we were able to check in early and the room was GORGEOUS! Everything was so comfy and made the time together that much more special. We even asked the front desk how we could purchase the pillows they used on the bed because they were so soft and luxurious. I just wish the parking wasn't $60 for guests who are staying at the hotel. Luckily we were able to find street parking. Everyone was so nice and I hope that we will be able to come back for another stay sometime soon.

Shout out to the staff at lounge. We had a busy day and got back to the hotel just after last call, but they made the extra effort to get us a drink to help make our stay that much more enjoyable!

Wonderful room and location. The service is very good too. Highly recommended.

Property is old

The textured walls

Upon check-in, I wish the front desk had notified us that complimentary breakfast was available to guests. The staff did give us some complimentary snacks when we left, but it would have saved us some money had we known breakfast and snacks were available throughout our stay.

Clean, convenient and reasonably priced. Parking prices were very high, though.

excellent

It was fine though they were not upfront about the “urban destination fees” which were hefty. When we said we should have been informed about this charge when we checked in (at check in they did explain that there was an upfront incidental charge per night which was surprising as well), we were told we should have read the fine print on the website. It was not a pleasant way to end our trip.

The hotel location is good and very closed back bay and Boston copley place mall. The staff is friendly and provide early check-in because I arrived Boston early 1hr. The room is a little smaller than your expectation. Room is clean, but the bathroom shower has some leaks. I would like to report 2 bad things. The first thing is microwave. In the hotel.com website, the hotel indicated that some room provided microwave(some room does not), I select the microwave's room for uber-eat warm because it's Christmas holiday and most restaurants are closed. But there are no microwave in my room after check-in. The second day, I go to front-desk for room change, the clerk told me there are no microwave room in whole hotel. They can put microwave in your room, but it's charge $25/day. He suggest that I go to 1st floor reception and use their microwave machine for free. So I have to go down to warm my burgers in next 2 days. The second thing is bottle water I purchased in the hotel store is a little expensive, $7/bottle, I spent $14 there.

Bed bugs appeared. Thanks for the staff who quickly changed the room midnight.

I don’t like that the corner rooms have balconies that are bolted shut. And I don’t like how small the bathroom is compared to how big the actual room is. Other than that customer service was excellent.

The only complaint I had was that the room was soooo hot. Turned the thermostat down to 60 and it still continued to run. When I told the front desk, they told me that they only have a 2 pipe system-one for hot and one for cold. Hot is only one for winter. Told me to shut the thermostat off and open the window, and they could provide a fan if that didn't work. I felt that the system should have shut off according to the temperature. Not sure I would stay again because of being unable to control room temperature properly. I imagine in the summer, it is the opposite where it is too cold.