The hotel room was very basic but had everythibg you need. The best part was the live music, friendly bar onsite, and tons of stuff for kids to stay occupied outdoors: basketball, pickleball, swing, boardgames, and other sports equipment available. Our family had a great time and we will stay next time we are in the area. There is a nearby pizza and Italian restaurant 5 minutes away which we picked up food and ate on the Pineola patio next to the fire.

The staff was very friendly, and the room was comfortable. The only problem was when we took our granddaughter to the pool. It would help if you had someone to watch the pool area because there were much bigger kids being very rough. They did not give time for her to get off the slide before coming down and hurting her. She did not want to stay any longer, and we booked mainly for the pool.

This was a very nice hotel once upon a time. It is showing its age. The public areas and rooms need to be updated. The room was comfortable, and we liked the 2 king beds. The meal we ate at the restaurant was very good. I missed the note that indicated we would be charged $15/per day for parking. There are no other options because the hotel is at the top of a hill. The view was great.

We loved our stay the only issue we had were the old and uncomfortable mattresses.

We stayed for four nights and our room was never cleaned. We had to ask for towels, coffee, sugar, soap, etc. as the room wasn’t fully stocked when we arrived. The only outlet in the sink/vanity area did not work. The chlorine level in the pool seemed quite high. It burned our eyes after 5 minutes of being the pool area - even without getting in the water. Beds were fine, and the view was nice but I expected more given the cost.

The hotel had great views of the mountains. The location was nice that it was off the main strip away from the crowds but that was also a negative because it was difficult to go to the strip for food, etc. without paying $20 for parking. The hotel charges $15 per day for parking which was a bit ridiculous and it should be included in your stay. The cookies at check-in were good. As soon as we arrived after an 11 hour drive and got to room there was no toilet paper, towel in bathroom messed up, hair on toilet seat and it was wet, bodywash empty, no hand soap and signs the room was dirty. It was very strange and first time I've ever experienced this and I travel frequently. I contacted them and they quickly brought tp and soap and had housekeeping come back next day and clean (next day per my request bc we were exhausted). Housekeeping still didn't fill the body wash. The hot tub had so much chlorine you couldn't even sit in it for 5 mins without eyes burning. This was disappointing bc it's one of the reasons we booked this hotel. By day 5 of vacation the chlorine level was good enough to go in and stay for a bit. Breakfast buffet was good. Due to room issues we received voucher for free breakfast and that was appreciated. The hotel overall was a bit dirty and room didn't look like it's been vacuumed or dusted in awhile. Someone's old food crumbs were found on the floor in our room. This hotel would be much nicer if housekeeping did a better job. That was the biggest downfall.

Everything was awesome

Excellent! Can’t speak highly enough of this place. Great for kids! Outstanding location

Amazing pool and views!

Staff was so friendly. Clean.

Check in was easy, room was comfortable. Pool was a hit and the cookies were delicious. Views were fantastic. Check out was simple.

Room was nice. Beds were comfortable. View from the balcony was awesome. The kids enjoyed the pool area with slide.

We had a great stay. Pool is clean and so fun for the kiddos. The staff was very kind and accommodating. Food was good, and the convenience of the trolly to take you to and from downtown gatlinburg was a plus. Beds and rooms are clean and comfortable. Will stay again!

We stayed at Park Vista for spring break March 2024. The staff was amazing and accommodated our top floor request. The city view was amazing! You were almost the same height at Anakeesta and the Sky bridge. Rooms were okay but definitely good enough. It’s just older. The indoor pools, slides, and hot tub were awesome. Kids had a blast as did the parents. Views of downtown Gatlinburg and the mountains were amazing from inside the pool area. Only negative was one bathroom by the pool that had one stall. The bar and food was great. The drive to downtown was quick but steep. Parking at Anakeestas lot was easiest as it was at the bottom of the hill. $20 for the day then very easy to get back to the top of the hill to Park Vista. It was cool seeing your hotel from everywhere since it’s the only one that tall. Definitely too far to walk to downtown though from the hotel. I was hoping we could but no way. Would stay here again for sure!!

We had a great stay! The views from the room were beautiful. Having the trollley stop at the hotel was a great bonus. If I had any complaint it would be that the pool towels were pretty small.

It was a very comfortable stay we had lots of fun... the only negative thing is that they gave us someone elses room at first.. lucky they were not in it lol . But they fixed it real quick and the rest of the trip was great

Staff was friendly and the property is very beautiful. Not sure why the guests have to pay to park on property it’s not like you get valet service. Overall the stay was great minus the additional expense for parking.

Get away for my husband's birthday and the hotel and staff was superb! The mountain views were absolutely beautiful and the location is away from the congested areas but close to the fun. Will definitely be back!

The stay was ok. I was confused with to pay parking. On the website states parking available but not how much and they will charge on site. Also there was some bugs in the room. Bathroom had some black stuff in the sink and toilet can be better clean. I don’t want to see other people hair and pee stains.

The view from this hotel was very pretty. From our room you could see all of downtown gatlinburg. The pool was very neat and had a slide for the kiddos. The rooms were clean. I would def stay here again.

A great, enjoyable stay

Great stay Park Vista has never disappointed me the views are amazing

The location is great, close to downtown, but not within walking distance. The shuttle service was great, but last shuttle leaves at 9:30pm from downtown. Our room had not been thoroughly cleaned. Floor had not been vacuumed and there was trash in the restroom from the previous guests. The remote to the TV was missing. This was a couples getaway for us and it was not relaxing because we could hear kids screaming all evening and into the night. Next time will choose a cabin, but very disappointed for a Hilton hotel.

The buffet/restaurant food prices were acceptable , the pool opened until midnight was awesome !

You have to pay $14 everyday you’re there for parking when the lady told only $15 once so my bill was an extra $60 on top of what I thought it was going to be. Nice pool and slide and some of the staff was friendly

Ridiculous to be charged to park vehicle, when parking lot is huge. Beds were comfortable, shower was in very small room. Hard to even turn around. Tv set up was absolutely horrible. Worst I’ve ever seen

We were woke up at 12am by loud people next door. Ten rings to get staff to complain. 30 minutes later staff told them to quiet down. They became louder until 2am. At check out manager on duty simply said sorry. At $228 for 1 night overpriced and unresponsive.

Loved the pool , hot tub , and lobby! Rooms were clean.. .. bed was a little hard for us and windows need blackout drapes.. but we loved the view and the whole experience overall. Price was great also.. will stay again..

View is awesome. Waited in line for 1 hour just to check in. I was never told i will be charged $15 per day till i was checking out that is when i was told by the guy. We have been going to Gatlinburg for 9 years now. Hotel is 10mins drive to downtown Gatlinburg, even though the hotel website says you can walk to downtown. First you pay Hilton $15 parking daily, then you go park in downtown and pay $20 parking. Not Walkable like the website says it is.

They charge 15 for parking each day. They also are nor responsible for any loose or damaged at the parking lot. There was not water the first day. Any toilet was working, the manager said he can't do anything about it. That's it. And If I need to use the bathroom I can go to downtown. They fix the water later that night. The water was brown. We couldn't take shower. We had not bathroom available for hours.

The property was amazing and we had the best time!

Great place to stay!