It is an older hotel so I wasn’t sure what to expect. The staff was semi friendly at the front desk. The housekeeping staff was very friendly and accommodating.

My stay was very wonderful and pleasant

It was great and the location is great

Funny smell every time I entered the room. I had to ask for more towels as soon as I entered the room. A bit more shelf space/ vanity in the bathroom would be nice. The security door guard was loose and looked like someone had to push it open. The make-up mirror in the bathroom was loose but I was able to tighten it. The paint in the bathroom was chipped. The TV needs to have a guide to select channels. Bellhop and housekeeping were fantastic and responsive. Kept hearing the front desk system was down.

We enjoyed our stay. Room was small but considering when the hotel was built it makes sense. It was clean and well cared for. I’m not used to being in a hotel that the lobby is not on the main floor so coming and going was odd to not see a front desk area. But still felt safe and secure as there was always someone at valet or a concierge in the entrance. Parking is very expensive. $65 per night. I have no idea where my vehicle was parked but I got it back in the same condition I handed it over in. Our room was labeled as sleeps two and was booked for two yet we only had one bath towel, one hand towel and one wash cloth. No floor towel for getting out of shower. Had to call for more. I find this in convenient. Where our room was located the hallway was very quiet. But the hotel is located near a hospital and there are sirens blaring at all hours. We got used to it. It didn’t bother us. Loved that Starbucks was right across the street! We would stay again.

Well on my first night I fell in the shower because it was so slippery. I needed to stay an extra day for business. Asked for housekeeping to come in my room, no one did, when I called down that night I asked for toilet tissue and towels the guy Gerald at the front desk was very rude, said we couldn’t get it because it was no housekeeping staff, like are you serious we can’t get towels and tissue, so I went down to see this Gerald and he had got towels and tissue and was very rude, said he have other guest , I’m a guest to spending my money and was told I couldn’t towels or tissue was terrible

I didn't take any pictures of the room sorry but it's the petite suite! Can't beat the price I paid to stay on Michigan Ave! Comfortable, clean just slow elevator's!

A beautiful historic hotel. The rooms are small but clean and nice. The location is perfect for a trip to downtown Chicago.